Mobile EV Service Technician – Field & On-Site

Lucid Motors; North Dakota; On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors seeks a Mobile Service Technician to diagnose, maintain, and repair Lucid Motors vehicles at client locations. You will travel with a service van and use in-field tools, working independently or with a nearby service location.

ASE certifications within 6-8 months are required, with Lucid reimbursing success costs. Candidates should have HV/LV/EV knowledge, strong communication, and a valid driver’s license. Compensation reflects hourly base pay and benefits.

Qualifications

• 2-5 years of experience as an automotive service technician.
• Self-sufficient, highly organized and comfortable working independently and as part of a team.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain.
• Customer facing experience exhibiting excellent written and verbal communication skills.
• Proficient in Microsoft Office as well as learn proprietary DMS software.
• EPA 609 Certification.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C’s
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Skills

Customer service

Communication

MS Office

DMS software

EPA 609 Certification

EV knowledge

ASE certifications (preferred)

Tools

Lucid DMS software

Job description

Lucid Motors seeks a Mobile Service Technician to diagnose, maintain, and repair Lucid Motors vehicles at client locations. You will travel with a service van and use in-field tools, working independently or with a nearby service location.

ASE certifications within 6-8 months are required, with Lucid reimbursing success costs. Candidates should have HV/LV/EV knowledge, strong communication, and a valid driver’s license. Compensation reflects hourly base pay and benefits.