Mobile ECM Program Manager

Gracelight Community Health; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Gracelight Community Health is seeking a Mobile ECM Program Manager to lead a new initiative enhancing care for high-risk Medi-Cal members. This crucial role will involve building partnerships, handling daily operations, and driving health equity through mobile solutions, making it ideal for a self-directed and relationship-driven candidate.

Benefits

Flexible working environment

Opportunities for professional development

Qualifications

• 3–5 years of experience in FQHC operations or mobile health programs.
• Ability to launch initiatives and build partnerships.
• Knowledge of Medi-Cal, ECM, Cal AIM, Community Supports preferred.

Responsibilities

• Oversee daily operations of mobile ECM teams post-launch.
• Identify and secure service agreements with transitional housing providers pre-launch.
• Support reporting for PATH CITED grant activities.

Skills

Negotiation

Communication

Organizational Skills

Independent Work

Adaptability

Education

Bachelor’s degree in Public Health, Social Work, Healthcare Administration

Master’s preferred

Job description

Be among the first 25 applicants

Summary

Gracelight Community Health is launching a new Mobile Enhanced Care Management (ECM) program to bring care directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile ECM Program Manager will play a critical leadership role in building the program from the ground up—establishing community and payer partnerships before launch and managing day-to-day operations post-launch.

This is a field-facing role ideal for someone who is highly self-directed, relationship-driven, and motivated to drive health equity through mobile innovation.

Essential Job Duties And Responsibilities

Pre-Launch (Hire Date – late 2025): Program Development and Infrastructure Building

• Identify, engage, and secure service agreements or MOUs with transitional housing providers, shelters, and supportive housing agencies.
• Negotiate and formalize ECM contracts with Medi-Cal Managed Care Plans (e.g., L.A. Care, Health Net, Molina).
• Support completion of vendor contracts, equipment procurement, and operational readiness activities.
• Assist in finalizing workflows, ECM enrollment processes, and staffing plans.
• Prepare mobile deployment schedules and site engagement plans.
• Support reporting activities for the PATH CITED grant.

Post-Launch (October 2025 onward): Program Operations and Management

• Oversee daily operations of mobile ECM teams, including scheduling and site coordination.
• Monitor enrollment metrics, referral activity, and site engagement to meet contractual targets.
• Serve as the primary liaison to housing sites and community partners.
• Support payer reporting and quality improvement efforts.
• Lead quarterly evaluations and assist in expansion planning.

Qualifications, Skills & Abilities

• Bachelor’s degree in Public Health, Social Work, Healthcare Administration, or related; Master’s preferred.
• 3–5 years of experience in FQHC operations, Medi-Cal management, housing navigation, ECM, or mobile health programs.
• Ability to negotiate contracts, build partnerships, and launch initiatives.
• Knowledge of Medi-Cal, Cal AIM, ECM, and Community Supports preferred.
• Strong organizational and communication skills.
• Self-directed, independent, adaptable, and comfortable in community settings.

Physical, Environmental, And Mental Requirements

• Regularly required to use hands, stand, walk, sit; occasionally climb, stoop, kneel, lift objects up to 25 lbs., and push/pull up to 50 lbs.
• Must have good vision, reading, and communication abilities.
• Able to concentrate and analyze complex data, manage multiple tasks, and work in varied environments.

Special Requirements

• Criminal records clearance as per regulations.
• Frequent driving; valid California driver license, personal vehicle, and insurance required.
• Reliable cell phone and data plan; may require First Aid and CPR certification.

Seniority level

• Mid-Senior level

Employment type

• Other

Job function

• Project Management and Information Technology

Industries

• Hospitals and Health Care