Mobile ECM Program Manager

QueensCare; Los Angeles (CA); On-site; USD 85,000 - 128,000; Full time

Job summary

A leading community health organization is seeking a Mobile ECM Program Manager to establish and manage a new program aimed at supporting housing-insecure Medi-Cal members. This role involves building partnerships, overseeing operations, and ensuring program effectiveness in a community-based environment.

Qualifications

• 3–5 years of experience in FQHC operations or mobile health programs.
• Deep knowledge of Medi-Cal, Cal AIM, ECM, and Community Supports preferred.

Responsibilities

• Oversee day-to-day operations of mobile ECM teams.
• Identify and secure service agreements with housing providers.
• Serve as the primary liaison to housing sites and community partners.

Skills

Negotiation

Project Management

Communication

Organizational Skills

Education

Bachelor’s degree in Public Health

Master’s preferred

Job description

Job Details Job Location: East 3rd St Health Center - Los Angeles, CA Salary Range: $85,766.00 - $127,827.00

SUMMARY:

Gracelight Community Health is launching a new Mobile Enhanced Care Management (ECM) program to bring care directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile ECM Program Manager will play a critical leadership role in building the program from the ground up—establishing community and payer partnerships before launch and managing day-to-day operations post-launch.

This is a field-facing role ideal for someone who is highly self-directed, relationship-driven, and motivated to drive health equity through mobile innovation.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Pre-Launch (Hire Date – late 2025): Program Development and Infrastructure Building

1. Identify, engage, and secure service agreements or MOUs with transitional housing providers, shelters, and supportive housing agencies.
2. Negotiate and formalize Enhanced Care Management (ECM) contracts with Medi-Cal Managed Care Plans (MCPs) (e.g., L.A. Care, Health Net, Molina).
3. Support completion of vendor contracts, equipment procurement, and operational readiness activities.
4. Assist in finalizing workflows, ECM enrollment processes, and staffing coordination plans.
5. Prepare mobile deployment schedules and site engagement plans.
6. Support reporting activities for the PATH CITED grant (e.g., documentation of partnerships and ramp-up milestones).

Post-Launch (October 2025 onward): Program Operations and Management

1. Oversee day-to-day operations of mobile ECM teams, including scheduling, site coordination, and field team support.
2. Monitor enrollment metrics, referral activity, and site engagement to meet ECM contractual targets.
3. Serve as the primary liaison to housing sites and community partners, maintaining strong collaborative relationships.
4. Support payer reporting requirements and internal quality improvement efforts.
5. Lead quarterly evaluations of operational effectiveness and assist in expansion planning (addition of new teams/sites).

Qualifications

Skills & Abilities

• Bachelor’s degree in Public Health, Social Work, Healthcare Administration, or related field required; Master’s preferred.
• 3–5 years of experience in FQHC operations, Medi-Cal program management, housing navigation, ECM delivery, or mobile health programs.
• Ability to negotiate contracts, build cross-sector partnerships, and launch new initiatives.
• Deep knowledge of Medi-Cal, Cal AIM, ECM, and Community Supports preferred.
• Strong organizational, project management, and communication skills.
• Self-directed, independent, adaptable, and comfortable working in community-based environments.

Physical, Environmental, and Mental Requirements

• Physical: Regularly required to use hands, reach, stand, walk, sit, climb, balance, stoop, kneel, crouch, lift objects up to 25 lbs., push/pull objects up to 50 lbs., perform manipulative tasks, and have specific vision abilities.
• Sensory: Ability to read documents, distinguish sounds, and communicate clearly in English.
• Cognitive: Ability to concentrate, analyze complex data, follow instructions, and manage multiple tasks over days.
• Environmental: Exposure to varied office and health center environments, occasional exposure to toxins, dust, and loud noises.

Special Requirements

• Criminal records clearance as per regulations.
• Frequent driving with valid California driver license, personal vehicle, insurance, and acceptable MVR.
• Reliable cell phone and data plan for business use.
• Possible requirement for First Aid and CPR certification.