Mobile ECM Program Manager

Gracelight Community Health; Los Angeles (CA); On-site; USD 85,000 - 130,000; Full time

Job summary

Gracelight Community Health is seeking a Mobile ECM Program Manager to launch a new program addressing the needs of housing-insecure Medi-Cal members in Los Angeles. This role requires program development, community partnerships, and management of a field team to improve health outcomes through mobile innovation.

Qualifications

• 3–5 years of progressive experience in FQHC operations or mobile health programs.
• Ability to negotiate contracts and build partnerships.
• Deep knowledge of Medi-Cal, Enhanced Care Management preferred.

Responsibilities

• Lead program development and infrastructure building for ECM.
• Oversee operations of mobile ECM teams and manage schedules.
• Serve as the primary liaison to housing sites and community partners.

Skills

Negotiation

Project Management

Communication

Cross-sector Partnerships

Organizational Skills

Education

Bachelor’s degree in Public Health, Social Work, Healthcare Administration

Master’s degree (preferred)

Job description

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Summary

Gracelight Community Health is launching a new Mobile Enhanced Care Management (ECM) program to bring care directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile ECM Program Manager will play a critical leadership role in building the program from the ground up—establishing community and payer partnerships before launch and managing day-to-day operations post-launch.

Summary

Gracelight Community Health is launching a new Mobile Enhanced Care Management (ECM) program to bring care directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile ECM Program Manager will play a critical leadership role in building the program from the ground up—establishing community and payer partnerships before launch and managing day-to-day operations post-launch.

This is a field-facing role ideal for someone who is highly self-directed, relationship-driven, and motivated to drive health equity through mobile innovation.

Essential Job Duties And Responsibilities

Pre-Launch (Hire Date – late 2025): Program Development and Infrastructure Building

• Identify, engage, and secure service agreements or MOUs with transitional housing providers, shelters, and supportive housing agencies.
• Negotiate and formalize Enhanced Care Management (ECM) contracts with Medi-Cal Managed Care Plans (MCPs) (e.g., L.A. Care, Health Net, Molina).
• Support completion of vendor contracts, equipment procurement, and operational readiness activities.
• Assist in finalizing workflows, ECM enrollment processes, and staffing coordination plans.
• Prepare mobile deployment schedules and site engagement plans.
• Support reporting activities for the PATH CITED grant (e.g., documentation of partnerships and ramp-up milestones).
  
  

Post-Launch (October 2025 onward): Program Operations and Management

• Oversee day-to-day operations of mobile ECM teams, including scheduling, site coordination, and field team support.
• Monitor enrollment metrics, referral activity, and site engagement to meet ECM contractual targets.
• Serve as the primary liaison to housing sites and community partners, maintaining strong collaborative relationships.
• Support payer reporting requirements and internal quality improvement efforts.
• Lead quarterly evaluations of operational effectiveness and assist in expansion planning (addition of new teams/sites).
  
  

Qualifications, Skills & Abilities

• Bachelor’s degree in Public Health, Social Work, Healthcare Administration, or related field required, Master’s preferred.
• 3–5 years of progressive experience in FQHC operations, Medi-Cal program management, housing navigation, ECM delivery, or mobile health programs.
• Demonstrated ability to negotiate contracts, build cross-sector partnerships, and launch new initiatives.
• Deep knowledge of Medi-Cal, Cal AIM, Enhanced Care Management, and Community Supports preferred.
• Strong organizational, project management, and communication skills.
• Must be self-directed, independent, adaptable, and comfortable working in community-based environments.
  
  

Physical, Environmental, And Mental Requirements

The physical, environmental, and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical: While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or sit. The employee is occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. The employee is occasionally required to ascend and descend stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.
• Sensory: The employee is frequently required to read documents, written reports, and plans. Ability to compose routine reports and correspondence. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: The employee is frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days. Must be able to analyze information, problems, situations, practices, or procedures. Must be able to analyze complex technical data using qualitative and quantitative sources of information to formulate logical and objective conclusions and to recognize alternatives and their implications. Must be able to carry out instructions delivered in written, oral or in other daily situations that arise and deal with problems involving several concrete variables in standardized situations.
• Environmental: Frequent exposure to varied office and mixed (health center/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
  
  

Special Requirements

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Gracelight practices.
• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
• A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
• May be required to obtain and maintain First Aid and CPR certification.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitals and Health Care

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