Mobile Device Support Technician

Compucom Staffing; Miami (FL); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Job summary

CompucomStaffing is seeking a Mobile Device Support Technician to join the team onsite in Miami, FL. The role supports deployment, imaging, inventory management, provisioning, and lifecycle administration of enterprise mobile devices, serving as the onsite extension of the mobility program.

Responsibilities include device provisioning, rollout projects, asset management, logistics, and end-user support. Strong knowledge of MDM platforms and ITIL-based processes is preferred.

Qualifications

• Minimum 2+ years of relevant experience in mobile device support or deployments.
• Experience with enterprise mobile device rollouts and asset management preferably.
• Knowledge of device enrollment, security policies, and enterprise mobility concepts.
• Experience working in ITIL-based support environments is preferred.

Responsibilities

• Deploy, image, and configure mobile devices for deployment.
• Maintain accurate inventory records and lifecycle status for devices.
• Coordinate receiving, shipping, and provisioning within the mobilе device lifecycle.
• Troubleshoot provisioning and enrollment issues; escalate to MDM admins as needed.
• Ensure devices are deployed according to corporate standards and security requirements.

Skills

Mobile device deployment

MDM platforms

ITIL experience

Organization skills

Time management

Problem solving

Intune/WXONE/M MaaS360

Tools

Microsoft Intune

VMware Workspace ONE

MobileIron

MaaS360

Job description

At CompucomStaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Mobile Device Support Technician to join their team onsite in Miami, FL and provide end‑user support.

This role supports the deployment, imaging, inventory management, provisioning, and lifecycle administration of enterprise mobile devices used throughout client operations. It serves as the onsite operational extension of the enterprise mobility program and is responsible for the physical preparation, deployment, inventory control, replacement, and logistics activities required to maintain the mobile device environment. The position works closely with warehouse operations, onsite support teams, and global mobility administrators to ensure devices are properly configured, distributed, tracked, and supported.

Duties and Responsibilities

Mobile Device Deployment & Imaging

• Receive, stage, configure, image, and prepare mobile devices for deployment
• Execute device provisioning activities using approved standards and documented procedures
• Validate device readiness prior to distribution
• Perform device refresh, replacement, and swap activities
• Support large‑scale device rollout projects

Inventory & Asset Management

• Maintain accurate inventory records for mobile devices and related accessories
• Track device assignments, returns, replacements, and lifecycle status
• Assist with asset audits and inventory reconciliations
• Coordinate procurement replenishment requests when inventory thresholds are reached

Logistics & Warehousing

• Manage receiving, shipping, storage, and movement of mobile devices
• Coordinate equipment shipments to end users and supported locations
• Process returned equipment and prepare devices for redeployment or disposal
• Maintain organized stockroom and staging areas

Operational Support

• Troubleshoot basic device provisioning and enrollment issues
• Coordinate with centralized MDM administrators on escalated technical issues
• Support device onboarding, replacement, and decommissioning activities
• Document issues, resolutions, and process improvements

Compliance & Quality

• Ensure devices are deployed according to corporate standards and security requirements
• Follow established asset management and chain‑of‑custody procedures
• Assist with inventory reporting and operational metrics
• Maintain accurate documentation and process records

Skills and Qualifications

• Minimum 2+ years of experience
• Strong mobile device building skills
• Ability to work in a fast‑paced, professional client environment
• Strong time management expertise and organization skills
• Experience with Microsoft Intune, VMware Workspace ONE, MobileIron, MaaS360, or similar MDM platforms preferred
• Experience supporting corporate mobile device rollouts preferred
• Knowledge of enterprise asset management practices preferred
• Experience working within ITIL‑based support organizations preferred
• Basic understanding of device enrollment, security policies, and enterprise mobility concepts preferred

Wage Range

The rate for this position is between $16.75 - $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre‑tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Legal & Compliance Statements

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.