Mobile Device Management Analyst

Compucom Staffing; Miami (FL); On-site; USD 4,192,000 - 5,589,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid time off

401(k)

Life insurance

Job summary

Compucom Staffing in Miami, FL is seeking a Mobile Device Management Analyst to join onsite and provide end-user support. The role focuses on daily operations of the MDM platform and security controls, collaborating with Security Engineers and Mobile Device Engineers to keep controls optimized.

The analyst will participate in R&D to enable ongoing innovation, monitor and administer the MDM suite, handle device setup across iOS, Android, macOS, and support on-call rotations.

Qualifications

• Bachelor's Degree in Cybersecurity, Computer Science or related field; or equivalent experience.
• 3+ years in MDM, administration, and device management.
• Experience with iOS, Android, macOS
• Knowledge of AD and network concepts
• Strong analytical and communication skills

Responsibilities

• Monitor and administer the mobile device management suite and ensure operational availability
• Perform initial setup, configuration, troubleshooting of all mobile devices, including tablets and phones for multiple operating systems
• Coordinate with third party vendors for the upgrade/support of all mobile device application and security controls in place in the environment, includes iOS, Android and macOS
• Conduct analysis to ensure policies for mobile applications and devices are aligned and comply with approved company procedures
• Serve as a second-tier support to the End User Computing divisions in the event of escalations
• Participate in a 24x7 on call rotation
• Perform other job-related functions as assigned

Skills

Mobile Device Management

Administration & Configuration

Active Directory

Networking basics

Strong communication

Multi-tasking

Education

Bachelor's Degree in Cybersecurity, Computer Science or related field

Tools

MDM Platform

Wi-Fi Troubleshooting

iOS/Android/macOS management

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Mobile Device Management Analyst to join their team onsite in Miami, FL and provide end-user support.

This resource is responsible for the daily operations of the Mobile Device Management platform and related security controls. They will work closely with Security Engineers and Mobile Device Engineers to ensure the controls are optimized and functioning properly. This Analyst will participate in the research and development to enable continuing innovation within the mobile device management infrastructure.

Duties And Responsibilities

• Monitor and administer the mobile device management suite and ensure operational availability
• Perform initial setup, configuration, troubleshooting of all mobile devices, including tablets and phones for multiple operating systems
• Coordinate with third party vendors for the upgrade/support of all mobile device application and security controls in place in the environment, includes iOS, Android and macOS
• Conduct analysis to ensure policies for mobile applications and devices are aligned and comply with approved company procedures
• Serve as a second-tier support to the End User Computing divisions in the event of escalations
• Participate in a 24x7 on call rotation
• Perform other job-related functions as assigned

Skills And Qualifications

• Bachelor's Degree in Cybersecurity, Computer Science or related field; or any equivalent combination of relevant work experience and training

• Minimum 3 years of experience in the following areas/technologies:

• Mobile Device Management

• Administration and Configuration

• AD / System Administration (Basic understanding of concepts)

• Certificates

• Network (Basic understanding of concepts and technologies)

• Strong analytical, interpersonal, verbal/written communication and problem-solving skills

• Work with minimum supervision, proactively follows up on outstanding issues/tickets

• Ability to handle multiple tasks and changing priorities in a fast-paced and deadline-oriented environment

• Fundamental understanding of network and Internet concepts (e.g., firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP, etc.)

• Knowledge on distributing enterprise applications for iOS and Android

• Experience implementing Mobile Device Management (MDM) security policies

• Experience troubleshooting Wi-Fi issues on mobile devices

Wage Range The rate for this position is between $30.43 - $40.57 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com .

Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE . We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants : UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.