Mobile Crisis Triage Dispatcher - Mental Health

Telecare Corporation; Princeton-by-the-Sea (CA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

PTO

Free CEUs

Tuition discount

Medical insurance

Vision insurance

Dental insurance

401K

ESOP

Job summary

Telecare Corporation seeks a MCRT Triage Dispatcher for its San Mateo County team. The role focuses on triage decisions for behavioral health emergencies, screening, risk assessment, and dispatching a mobile crisis unit using multiple platforms.

The position is full-time with swing shifts, 11:00 AM - 7:30 PM, Tuesday–Saturday, at the San Carlos location. Starting pay ranges from $34.82 to $43.02 per hour, with geographic differentials and experience-based adjustments.

Qualifications

• Bachelor’s degree in behavioral health with two (2) years of experience in mental health or substance use services.
• At least one (1) year of crisis experience at an inpatient, ACT, CRT, CSU, MCRT or crisis call center.
• Sensitivity to multi-cultural populations and issues.
• Firm understanding of mental health conditions, substance use disorders, and community resources.

Responsibilities

• Serve as first point of contact and triage decision-maker for behavioral health emergencies.
• Screen caller situations, assess risk, document across platforms, and dispatch mobile crisis teams.
• Operate within established protocols and supervisory guidance to ensure client safety and timely response.

Skills

Crisis screening

Multi-cultural sensitivity

Strong communication

Customer service

Education

Bachelor’s degree in behavioral health

Tools

CPR

CPI

BLS

Job description

Telecare Corporation seeks a MCRT Triage Dispatcher for its San Mateo County team. The role focuses on triage decisions for behavioral health emergencies, screening, risk assessment, and dispatching a mobile crisis unit using multiple platforms.

The position is full-time with swing shifts, 11:00 AM - 7:30 PM, Tuesday–Saturday, at the San Carlos location. Starting pay ranges from $34.82 to $43.02 per hour, with geographic differentials and experience-based adjustments.