MCRT Triage Dispatcher - Mental Health 628

Telecare Corporation; San Mateo (CA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

PTO

Shift differentials

Free CEUs

Tuition discounts

Job summary

Telecare Corporation is hiring a MCRT Triage Dispatcher to serve as the first point of contact and play a critical role in triage decision-making for behavioral health emergencies. You will screen callers, determine risk levels, manage documentation across platforms, and dispatch mobile crisis teams as needed.

The role is full-time with a swing shift (11:00 AM - 7:30 PM), Sunday through Thursday. Starting pay ranges from $34.82 to $43.02 per hour, with geographic differentials applied; pay is

Qualifications

• Bachelor's degree in behavioral health and two years of mental health or substance use services experience.
• At least one year of crisis experience at inpatient, ACT, CRT, CSU, MCRT or crisis call center.
• Must be 18+ years of age and CPR, CPI, and BLS certified or within 60 days of employment.
• Background checks, post-offer physical, and driving/insurance requirements apply.

Responsibilities

• Screen caller situation and determine level of risk according to protocol.
• Document and manage information across multiple platforms.
• Dispatch mobile crisis team when appropriate.
• Act as first point of contact to triage behavioral health emergencies.

Skills

Crisis experience

Multicultural sensitivity

Driver's license

CPR certification

CPI certification

BLS certification

Education

Bachelor's degree in behavioral health

Two years of mental health or substance use services experience

Job description

\"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live...\" - Client from Telecare

What You Will Do to Change Lives

A MCRT Triage Dispatcher for mobile crisis response acts as the first point of contact and plays a critical role in triage decision-making for behavioral health emergencies in accordance with established protocols and supervisory guidance. Their primary goal is to screen a caller's situation, determine the level of risk, manage and document in multiple platforms and dispatch a mobile crisis team when screening reflects a team can accept.

Shifts Available:

Full-Time | Swing | Shifts: 11:00 AM - 7:30 PM | Days: Sunday - Thursday

Expected starting wage range is $34.82 - $43.02. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You Bring to the Table (Must Have)

• Bachelor's degree in behavioral health with two (2) years of experience in mental health or substance use services.
• Including at least One (1) year of crisis experience at an inpatient, ACT, CRT, CSU, MCRT or a crisis call center.
• Sensitivity to multi-cultural populations and issues.
• Firm understanding of mental health conditions, substance use disorders, and community resources.
• Must be at least 18 years of age.
• Must be CPR, Crisis Prevention Institute (CPI), and BLS certified on date of employment or within 60 days of employment and maintain current certification throughout employment.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

• Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.

• Willingness to use the company vehicle to drive clients to appointments and groups, etc.

What's In It For You*

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for NOC Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend NOC Shift)
• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
• Online University Tuition Discount and Company Scholarships
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
• For more information visit: https://www.telecarecorp.com/benefits

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

The San Mateo Mobile Crisis Response Team (MCRT) will bring crisis services to people in the community delivered by a dedicated team of mental health professionals with law enforcement involvement only where necessary. It is an exciting opportunity to expand much - needed crisis care in San Mateo County; in a way that is safe, accessible, and compassionate. Our goals are to help people to get support they need and reduce unnecessary law enforcement involvement, ER visits, and hospitalizations.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.