Mobile Crisis Response Specialist

HopeLink Behavioral Health; Oakton (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A behavioral health organization in Virginia seeks a Mobile Crisis Specialist responsible for triaging and responding to crisis situations. The ideal candidate holds a master's degree in a human services field and has experience in crisis intervention. Responsibilities include managing crisis calls, ensuring safety, and maintaining effective documentation. Candidates should demonstrate strong decision-making and communication skills. This role offers the opportunity to work collaboratively within a dynamic crisis response team.

Qualifications

• Master's degree in a human services related field is required, Social Work or Counseling preferred.
• Experience with crisis intervention and contact center training is strongly preferred.
• Experience working with learners in a virtual environment.

Responsibilities

• Respond to incoming calls for mobile crisis response across all contracts.
• Screen incoming crisis requests ensuring safety and crisis resolution.
• Utilize knowledge of crisis continuum alternatives when needed.
• Participate in required training and demonstrate enhanced knowledge.
• Ensure documentation is completed accurately per standards.
• Adhere to call center policy and procedures.

Skills

Critical thinking

Effective decision-making

Crisis intervention

Effective communication

Education

Master's degree in a human services related field

Job description

A behavioral health organization in Virginia seeks a Mobile Crisis Specialist responsible for triaging and responding to crisis situations. The ideal candidate holds a master's degree in a human services field and has experience in crisis intervention. Responsibilities include managing crisis calls, ensuring safety, and maintaining effective documentation. Candidates should demonstrate strong decision-making and communication skills. This role offers the opportunity to work collaboratively within a dynamic crisis response team.