Mobile Crisis & Recovery Engagement Specialist

Rosecrance Behavioral Health; Champaign (IL); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Tuition assistance

Paid Time Off

Referral program

On-site gym

Daily pay via UKG Wallet

Job summary

Rosecrance Behavioral Health in Champaign, IL is seeking an Engagement Specialist to provide outreach and mobile crisis response within the community. You will engage individuals hesitant to work with healthcare professionals and participate in designing crisis solutions, while maintaining ethical, confidential care.

The role includes pursuing CRSS credential where applicable, collaborating with the clinical team, and ensuring timely documentation.

Qualifications

• High school diploma, GED, or higher education.
• Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate).
• Willingness, ability, and commitment to serve as a role model for recovery.
• Valid driver’s license and ability to meet Agency insurance requirements.
• Must have own transportation.
• Belief in the mission and vision of Rosecrance.

Responsibilities

• In partnership with other team members, provide mobile crisis response services in the community when dispatched.
• Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
• Actively participate as a partner in the design, implementation, and evaluation of crisis solutions.
• Advocate for individuals with professionalism and a collaborative, non-confrontational approach.
• Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
• Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance.
• Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
• Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required.
• Ensure timely completion of all required documentation within designated timeframes.
• Participate in training sessions aimed at obtaining the CRSS credential if applicable.
• Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services.
• Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated.
• Serve as a member of the assigned team and participate in all team meetings and activities.
• Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
• Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations in representing the agency.

Skills

Recovery advocacy

Trust-building

Customer service

Transportation coordination

Education

High school diploma / GED

RSA designation (Rehabilitative Services Associate)

Job description

Rosecrance Behavioral Health in Champaign, IL is seeking an Engagement Specialist to provide outreach and mobile crisis response within the community. You will engage individuals hesitant to work with healthcare professionals and participate in designing crisis solutions, while maintaining ethical, confidential care.

The role includes pursuing CRSS credential where applicable, collaborating with the clinical team, and ensuring timely documentation.