Mobile Crisis Outreach Specialist

Therapeutic Alternatives, Inc.; Raleigh (NC); On-site; USD 39,000 - 54,000; Full time

Job summary

Therapeutic Alternatives, Inc. seeks a dedicated outreach professional to co-locate with Wake County EMS, perform face-to-face outreach, and assess social determinants of health to connect residents with needed services.

The role requires collaboration with EMS, adherence to HIPAA, and providing up to 90 days of post-crisis support. A bachelor’s in a human services field and relevant experience are required, with driving duties expected.

Qualifications

• Bachelor’s degree in a human service field with two years MH/DD/SA experience.
• Or bachelor’s degree in a field other than human services with four years MH/DD/SA experience.
• Minimum one year of experience working with individuals with mental health or substance use disorders.
• No substantiated findings on the NC Personnel Registry/Health Care Program and must not be listed on the HHS/OIG List of Excluded Individuals/Entities.
• SBI and DMV records must meet the requirements of area mental health contracts.
• Must have a valid NC Driver’s License and maintain it during employment.
• Must have had at least 8 years of driving experience (insurance requirement).
• Must be able to Lift, Push, or Pull minimum of 20 pounds.
• Must be able to Bend, Stoop, Squat, and reach overhead.

Responsibilities

• Co-locate at a designated Emergency Medical Services station in Wake County.
• Provide dedicated face-to-face outreach to Wake County residents identified by Wake County EMS Advance practice paramedics within 24-48 business hours.
• Utilize EMS data to respond to repeat callers.
• Complete the EMS social determinants of health assessment with the individual.
• Connect individuals to identified services within 7 days of enrollment and into the program.
• Obtain clinical/medical consultation, if necessary.
• Notify individuals’ treatment providers when engaged with CORE and link to providers.

Skills

Experience with mental health or SUD

Teamwork and policy compliance

Education

Bachelor’s degree in human services

Four years MH/DD/SA experience for non-human-services grads

Job description

Therapeutic Alternatives, Inc. seeks a dedicated outreach professional to co-locate with Wake County EMS, perform face-to-face outreach, and assess social determinants of health to connect residents with needed services.

The role requires collaboration with EMS, adherence to HIPAA, and providing up to 90 days of post-crisis support. A bachelor’s in a human services field and relevant experience are required, with driving duties expected.