Mobile Crisis Peer Support Advocate

Friend Health; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off (PTO) & Holidays

Professional Development Opportunities

Employee Assistance Program (EAP)

Job summary

Friend Health is seeking a Peer Support Specialist to provide mobile, community-based outreach and non-clinical peer support through the Crisis Program 591. You will work with crisis staff, hospitals, and community partners to promote continuity of care and support recovery in individuals at risk of disengaging from care.

The role includes follow-up outreach, coordinating access to treatment and housing, and documenting all outreach attempts.

Qualifications

• High school diploma or GED required.
• Associate's or Bachelor's degree in Social Work, Psychology, Human Services, or related field preferred.
• One year of experience in community outreach, peer support, crisis intervention, or related human services preferred.
• Certified Recovery Support Specialist (CRSS) preferred and must obtain within one year of hire.
• Knowledge of community resources and organizations serving behavioral health and substance use needs.
• Ability to engage individuals in crisis and coordinate support services.
• Strong communication, organization, documentation, and time-management skills.

Responsibilities

• Conduct mobile outreach and follow-up engagement.
• Engage high emergency department utilizers and post-overdose individuals.
• Complete non-clinical Outreach Triage Assessments and documentations.
• Coordinate referrals, follow through to final disposition, and document outreach attempts.
• Build rapport and encourage participation in behavioral health and recovery services.
• Assist individuals with accessing treatment, benefits, housing, and community resources.
• Accompany individuals to appointments and provide recovery-oriented support.
• Coordinate transportation to intake, assessment, and treatment.
• Facilitate warm handoffs to internal programs and partners.
• Maintain relationships with hospitals, first responders, and referral sources.
• Participate in Program 591 meetings, training, and quality-improvement activities.

Skills

Community outreach

Peer support

Crisis intervention

Documentation

Driver's license

Transportation coordination

CRSS knowledge

Education

High school diploma or GED

Associate's or Bachelor's degree in Social Work/Psychology/Human Services

Tools

None

Job description

Friend Health is seeking a Peer Support Specialist to provide mobile, community-based outreach and non-clinical peer support through the Crisis Program 591. You will work with crisis staff, hospitals, and community partners to promote continuity of care and support recovery in individuals at risk of disengaging from care.

The role includes follow-up outreach, coordinating access to treatment and housing, and documenting all outreach attempts.