Mobile Cell Phone Repair Technician

PMH Tech Services, LLC; Newnan (GA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay with commission + base

Flexible hours after training

Ongoing training

Job summary

ubreakiFix by Asurion is hiring a Mobile Cell Phone Repair Technician to diagnose and repair a range of mobile devices while delivering exceptional customer experiences in a company van. The role blends hands-on technical work with sales of Connected Home products and related services.

Successful candidates bring customer service experience, knowledge of mobile devices and operating systems, and a strong desire to learn.

Qualifications

• High School diploma or equivalent preferred.
• Twelve months experience with product service support or electronics troubleshooting.
• Knowledge of mobile devices and operating systems.
• Driver's License (Required).
• Must have a clean motor vehicle record.

Responsibilities

• Troubleshoot and repair customer devices to resolve issues.
• Assist customers with Connected Home product sales and curiosity to Sell/Serve/Sell.
• Learn product details to understand customer needs and recommend protection/tech support solutions.
• Meet goals through sales, service, and technical support while upholding core values.

Skills

Customer service

Sales orientation

Problem solving

Adaptability

Communication skills

Teamwork

Microsoft Office

Driving license

Clean driving record

Electronics troubleshooting

Mobile OS knowledge

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Mobile Cell Phone Repair Technician, uBreakiFix by Asurion

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of Mobile Cell Phone Repair Technician have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The Mobile Cell Phone Repair Technician will work in a company provided van, and be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

• Resolve customer issues by troubleshooting and repairing their electronic devices.
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction.
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell. protection/tech support solutions to customers to meet their needs.
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values.
• Expand your knowledge of ubreakifix’s products and culture.
• Deliver world class customer service.
• Demonstrate uBreakiFix’s Core Values in all interactions.
• Be responsible for inventory management.

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions.
• A love for people and the devices that enrich their lives.
• One or more years of customer service/retail sales experience preferred.
• A willingness to learn and leverage sales resources provided by Asurion.
• Reliable and flexible when it comes to dealing with difficult situations.
• The ability to quickly adapt in an ever-changing environment.
• Motivated to meet and exceed evolving key performance objectives.
• Ability to work a flexible retail schedule.
• Twelve months experience with product service support or electronics troubleshooting.
• Knowledge of mobile devices and operating systems.
• High School diploma or equivalent preferred.
• Strong oral and written communication skills.
• Strong teamwork and collaboration skills.
• Basic knowledge of Microsoft Office.
• MUST HAVE A CLEAN MOTOR VECHICLE RECORD.

We take care of you (benefits/perks):

• Competitive pay with commission sales plus base pay.
• Flexible Hours after initial training period.
• Ongoing training to grow your skills.

About ubreakifix:

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.

Job Type: Full-time

Schedule:

• 10 hour shift.
• 12 hour shift.
• 8 hour shift.
• Weekends as needed.

Supplemental Pay:

• Bonus opportunities.
• Commission pay.

License/Certification:

• Driver's License (Required).

Work Location: In person.