Mobile Care Coordinator — North Shore MA

CareSource; Milton (MA); On-site; USD 47,000 - 76,000; Full time

Job summary

CareSource in Massachusetts is seeking a Care Coordinator to serve as the primary contact for a panel of enrollees, guiding them through health plan processes, care planning, and service coordination. The role emphasizes outreach, documentation, and collaboration with providers to ensure timely delivery of services.

The position requires a high school diploma or GED and at least two years in healthcare or customer service, with strong communication and organizational skills.

Qualifications

• High School or GED required.
• Two years of experience in healthcare or a related field required.

Responsibilities

• Serve as the first point of contact for enrollees and assist with plan processes.
• Coordinate services and document care coordination activities.
• Provide in-person visits and routine outreach to members.
• Collaborate with care teams to ensure timely service delivery.

Skills

Customer service

Communication skills

Active listening

Phone etiquette

Multitasking

Organizational skills

Problem solving

Teamwork

Independence

Managed care knowledge

Adaptability

Typing and verbal communication

Education

High School or GED

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

CareSource in Massachusetts is seeking a Care Coordinator to serve as the primary contact for a panel of enrollees, guiding them through health plan processes, care planning, and service coordination. The role emphasizes outreach, documentation, and collaboration with providers to ensure timely delivery of services.

The position requires a high school diploma or GED and at least two years in healthcare or customer service, with strong communication and organizational skills.