Care Coordinator, MA North Shore – Care & Coordination

CareSource Management Services; Mobile (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

CareSource/Commonwealth Care Alliance in Massachusetts seeks a dedicated Care Coordinator to act as the primary contact for a stratified panel of enrollees, helping them navigate health care, plan benefits, and coordinating services to ensure timely delivery and continuity of care. You will engage enrollees and providers through outreach, documentation, and coordination of resources.

The role includes routine outreach, community visits, telephonic/virtual visits, and supporting administrative

Qualifications

• Must have High School diploma or GED.
• Two years of experience in healthcare, customer service or a related industry is required.

Responsibilities

• Serve as the first point of contact for enrollees and assist with plan processes, appeals and grievances.
• Conduct routine outreach to members and providers to confirm service details and coordinate services across care teams.
• Provide in-person visits to enrollees at least annually with member consent.
• Maintain open lines of communication with enrollees and document care coordination activities.
• Maintain accurate documentation across systems to ensure visibility and continuity of service.

Skills

MS Office

Medicaid knowledge

Customer service

Phone etiquette

Multitasking

Organizational skills

Communication skills

Team collaboration

Independent work

Managed care

Adaptability

Typing

Tools

Microsoft Outlook

Excel

Word

Job description

CareSource/Commonwealth Care Alliance in Massachusetts seeks a dedicated Care Coordinator to act as the primary contact for a stratified panel of enrollees, helping them navigate health care, plan benefits, and coordinating services to ensure timely delivery and continuity of care. You will engage enrollees and providers through outreach, documentation, and coordination of resources.

The role includes routine outreach, community visits, telephonic/virtual visits, and supporting administrative