Mobile Branch Operations Leader

Shore United Bank; Easton (MD); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Disability insurance

Paid parental leave

401k with match

Employee Stock Purchase Plan

Education Assistance

Career development program

Paid time off

Job summary

Shore United Bank in the Mid-Shore region seeks a Mobile Branch Operations Manager to support multiple branches (Easton, Cambridge, St. Michaels, Denton, and more). The role partners with the Branch Manager to drive branch performance and service excellence.

This full-time, non-exempt position features a rotating schedule, mileage reimbursement, and a comprehensive benefits package. Prior supervisory experience and knowledge of consumer and mortgage loans are essential.

Qualifications

• High school diploma or GED required.
• Minimum of three years in a branch role.
• Working knowledge of consumer and mortgage loans.
• Strong knowledge of bank products and services.
• Strong understanding of bank policies and procedures.
• Demonstrated supervisory experience.
• Ability to lead, manage, and develop a team.

Responsibilities

• Supports Branch Manager in overseeing daily workflow of the branch.
• Assists Branch Manager with business development strategies to achieve goals.
• Provides loan processing for customers per Loan Policy; take applications and answer inquiries.
• Makes calls to prospective and current customers to enhance relationships.
• Assists with achieving profit, performance, and customer service goals.
• Performs duties of Personal Banker or Branch Supervisor as needed.
• Investigation and resolution of customer problems; ensure needs are met.
• Ensure compliance with policies, procedures and regulatory requirements.
• Monitor branch facilities and maintenance; address needs.
• Assist with audits, reports, and cash levels; payroll timekeeping.
• Lead branch team meetings and huddles; staff development.
• Manage staff scheduling and branch coverage when Manager is absent.
• Provide timely, constructive performance evaluations.
• Communicate policies and updates to staff.
• Conduct regular team meetings and morning huddles.
• Complete regulatory training (BSA, CRA, ECOA) on deadlines; support risk management.

Skills

Supervisory experience

Lead and develop team

Loans knowledge

Bank products knowledge

Policies and procedures knowledge

Education

High school diploma/GED

Job description

Shore United Bank in the Mid-Shore region seeks a Mobile Branch Operations Manager to support multiple branches (Easton, Cambridge, St. Michaels, Denton, and more). The role partners with the Branch Manager to drive branch performance and service excellence.

This full-time, non-exempt position features a rotating schedule, mileage reimbursement, and a comprehensive benefits package. Prior supervisory experience and knowledge of consumer and mortgage loans are essential.