Branch Manager

Shore United Bank; Camelot Mobile Home Park (DE); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Employee Stock Purchase Plan

Paid parental leave

Education assistance

Wellness initiatives

Job summary

Shore United Bank in Rehoboth, DE seeks a Branch Manager to oversee daily branch operations, lead a high-performing team, and ensure regulatory compliance while driving growth and exceptional customer service.

The role emphasizes coaching staff, promoting cross-sell of banking products, and building strong partnerships with local business and community leaders. Requires a Bachelor’s degree (or banking equivalent) and an NMLS license or ability to obtain one.

Qualifications

• Bachelor's degree in related field or equivalent banking experience.
• Minimum 3 years in a branch management/supervisory role.
• Federal NMLS license required or ability to obtain after hire.
• Prior success in business development and coaching a team.

Responsibilities

• Oversee daily branch operations to meet goals.
• Lead, coach, and develop a high-performing staff.
• Ensure compliance with policies and regulatory requirements.
• Promote growth, sales, and profitability for the branch.
• Provide exceptional customer service and cross-sell banking products.

Skills

Branch management

Leadership

Coaching

Sales

Business development

Customer service

Regulatory compliance

Education

Bachelor's degree or equivalent banking experience

NMLS license

3+ years branch management experience

Job description

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is seeking a Branch Manager to join our team. The Branch Manager leads branch operations to meet the financial needs of customers while driving growth, managing risk, and delivering an exceptional customer experience. This role is responsible for coaching, motivating, and developing a high-performing team, ensuring operational excellence, and achieving branch goals and business objectives.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Manage and oversee the daily operations of the branch.
• Work with management in establishing growth, sales, and profit objectives for the branch. Provide input regarding these objectives and to the way performance will be measured and controlled.
• Ensure the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Provide superior customer service through conversation to identify additional client needs.
• Serve as an active member of the office customer service team; answers in-person and telephone inquiries; may open new accounts and assists customers with changes as needed.
• Promote the growth of the branch office and to accomplish the objectives of attracting new business including recognizing sales opportunities for other banking products and service, cross-selling, and developing staff to maximize selling and service skill through consistent coaching and feedback.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Make Business Development calls to prospective new customers and to current customers to enhance their financial wellbeing.
• Develop strong partnerships with and Operations Leaders, Financial Advisors, Small Business colleagues and other line of business partners focusing on customer acquisition and deepening the relationship of current customers.
• Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
• Participate in community activities & networking events to promote the organization and to build relationships.
• Attend, Lead Branch Team huddles & meetings as scheduled.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence
• Monitor, approve, and manage employee timekeeping for payroll.
• Provide constructive and timely performance evaluations for positions directly supervise.
• Provide recommendations for promotion and salary adjustment as appropriate.
• Handles discipline and termination of employees in accordance with company policy.
• Partner with HR to recruit, interview, hire, and train new staff for the branch as needed.
• Keep personnel informed and updated of pertinent policies and procedures.
• Meet one on one with the team on a regular basis to develop and mentor staff.
• Conduct branch team meetings and morning huddles on a regular basis.
• Ensure goals and objectives are clearly communicated with branch staff and provide guidance to meet these goals and objectives.

Location:

Rehoboth Branch - 19358 Miller Road, Rehoboth, DE 19971

Position Type/Expected Hours of Work:

• Full-Time
• Exempt
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays)

Required Education

• Bachelor's degree in related field or equivalent banking experience
• A minimum of 3 years' experience in a branch management and supervisory role
• Prior experience in a business development capacity
• Prior experience in a leadership role with demonstrated ability to coach and mentor a successful team.
• Federal NMLS License required, or ability to get licensed following hire

Work Environment:

This job operates in a branch office setting and routinely uses standard office equipment such as computers, phones, and multifunction printer/scanner/copier devices. In addition to standard office equipment, this role also uses cash and coin counters and, in some cases, a teller cash recycler. The position requires the ability to stand, walk, and move throughout the office or branch environment for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment. Frequent use of standard office equipment and extended periods of viewing computer screens and reviewing detailed information are required. The role also requires manual dexterity, the ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin/currency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation:

• The pay range for this position is $65,700 to 84,500 annually.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.