Assistant Branch Manager

Shore United Bank; Centreville (MD); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k savings plan with company match

Paid parental leave

Employee perks and banking services

Job summary

Shore United Bank seeks an Assistant Branch Manager (Branch Operations Manager internally) to support the Branch Manager in supervising daily branch workflow, driving business development, and managing customer service and operational risk. This role demands leadership, regulatory awareness, and hands-on loan processing in a fast-paced environment.

The position emphasizes teamwork, staff development, scheduling, and ensuring compliance with BSA, CRA, ECOA and other regulations while delivering a

Qualifications

• Bachelor’s degree or equivalent banking experience.
• Minimum of three years in a branch role with strong knowledge of bank products and services, and working knowledge of consumer and mortgage loans.
• Prior demonstrated supervisory experience with the ability to lead, manage, and develop a team.
• Federal NMLS License required, or ability to get licensed following hire.

Responsibilities

• Oversee the daily workflow of the branch in collaboration with the Branch Manager.
• Assist in implementing business development strategies to achieve goals.
• Provide loan processing for customers per Loan Policy and handle inquiries about loans, rates, and payments.
• Make business development calls to prospective and existing customers to strengthen relationships.
• Support goals in profit, performance, and customer service.
• Act as a key link between branch operations, customer service and staff development.
• Investigate and resolve customer problems to meet needs.
• Ensure compliance with policies, procedures, and regulatory requirements.

Skills

Supervisory experience

Leadership

Customer service

Regulatory compliance

Education

Bachelor’s degree or equivalent banking experience

NMLS license

Job description

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is seeking an Assistant Branch Manager (called Branch Operations Manager internally) to join our team. The Branch Operations Manager is responsible for supporting the overall management and operational effectiveness of the branch by ensuring efficient processes, regulatory compliance, and a high standard of customer service. This role partners with the Branch Manager to drive branch performance, support business development efforts, and provide leadership and guidance to branch staff. Serving as a key link between branch operations, customer service, and employee development, the Branch Operations Manager helps ensure the branch meets organizational goals while delivering a positive customer experience. The position plays a critical role in maintaining operational excellence, managing risk, and supporting the bank's growth and service objectives.

What You'll Do

A detailed list of job duties includes (but is not limited to):

• Supports the Branch Manager in overseeing the daily workflow of the branch.
• Assists Branch Manager in implementing business development strategies for the branch to achieve goals.
• Provides loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Makes business development calls to prospective new customers and to current customers to enhance customer relationships.
• Assists Branch Manager in efforts to reach profit, performance, and customer service goals.
• Serves as an active member of the branch team by performing all the duties of a Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist as necessary.
• Provides investigation, analysis, and resolution to customer problems/concern; assure customer needs are met.
• Ensures the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Ensures branch facilities and maintenance needs are addressed.
• Assists with monitoring branch financial activities, perform audits, reviewing and preparing reports, and managing cash levels for branch.
• Manages branch operations when the Branch Manager is absent.
• Prepares and coordinates the scheduling of staff.
• Monitors, approves, and manages employee timekeeping for payroll.
• Provides constructive and timely performance evaluations for positions directly supervise.
• Keeps personnel informed and updated of pertinent policies and procedures.
• Meets one on one with the team on a regular basis to develop and mentor staff.
• Conducts branch team meetings and morning huddles on a regular basis.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Location:

Commerce Street Branch - 109 N. Commerce St., Centreville, MD 21617

Position Type/Expected Hours Of Work

• Full-time.
• Exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays and all Federal Holidays). As this is a management role, work schedules may vary based on business needs, and additional hours, including early mornings, evenings, or weekends, may be required on an occasional basis to support operational demands and service expectations.

Required Education And Experience

• Bachelor’s degree in related field or equivalent banking experience.
• Minimum of three years’ experience in a branch role with strong knowledge of bank products and services, and working knowledge of consumer and mortgage loans.
• Prior demonstrated supervisory experience with the ability to lead, manage, and develop a team.
• Federal NMLS License required, or ability to get licensed following hire.

Work Environment

This job operates in a branch office setting and routinely uses standard office equipment such as computers, phones, and multifunction printer/scanner/copier devices. In addition to standard office equipment, this role also uses cash and coin counters and, in some cases, a teller cash recycler. The position requires the ability to stand, walk, and move throughout the office or branch environment for extended periods; perform routine office tasks; communicate effectively; interact with customers and team members; and manage multiple tasks in a fast-paced environment. Frequent use of standard office equipment and extended periods of viewing computer screens and reviewing detailed information are required. The role also requires manual dexterity, the ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin/currency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation

• The pay range for this position is $58,656 to $70,000 annually.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits

• Join a family‑and community‑oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full‑time, permanent employees including health, dental, vision, company‑paid life insurance, mental health well‑being, company paid short‑term and long‑term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre‑employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an Afformative Action/Equal Opportunity Employer. Shore United Bank is an E‑Verify participant.