Battery/Light Service (Nights)

Aaa-Mountain-West-Group-1; Oakland (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Tuition Reimbursement

AAA Membership Discounts

Job summary

AAA is seeking a Driving/Service Technician to operate towing and service vehicles and provide exceptional customer service to AAA members and commercial clients. You will perform basic diagnostics, build rapport with customers on-site, and leverage product knowledge to offer AAA services during each service interaction.

Applicants should have a valid driver's license and at least two years in a customer-facing role. Automotive training or ASE certification is preferred.

Qualifications

• Two years of experience in a customer contact role.
• Must possess a valid driver’s license with a safe driving record.
• Vocational automotive training/certification or equivalent experience (preferred).
• ASE certification (preferred).

Responsibilities

• Drive and operate a service vehicle and towing equipment safely.
• Interact with customers on scene, build rapport and solve problems.
• Suggest AAA products and services during service interactions.
• Use on-board computer, radio, and mapping to complete calls.
• Complete daily paperwork including call-logs and invoices.
• Maintain safe, professional conduct in all weather and site conditions.

Skills

Customer service

Communication

Problem solving

Sales skills

Education

Vocational automotive training/certification or equivalent experience

ASE certification (preferred)

Job description

Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program.SummaryDriving and operating of a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.Essential Functions• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving• Leverages sales skills for offering products and services from AAA to member during service interaction• Utilizing on-board computer, radio communications, and mapping systems• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)Knowledge/Skills/Abilities• Clear and proficient verbal and written communication even under pressure• Common knowledge of vehicle components and the common reasons for vehicle failure• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately• Ability to drive a manual/automatic shift vehicleEducation & Experience/Licenses & Certification/Requirements• Must possess a valid driver’s license with a safe driving record• Two (2) years of experience in a customer contact role• I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training• Vocational technical automotive training/certification or equivalent experience (preferred)• ASE (Automotive Service Excellence) certification(preferred)Work Environment/Physical Requirements• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.#LI-JM1-$27.50 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives