Mobile Associate — Training & Growth Path

T-MOBILE USA, Inc.; Dearborn (MI); On-site; USD 22,162 - 31,564; Full time

Job summary

T-MOBILE USA, Inc. is seeking associates in Dearborn, Michigan, to support retail operations by engaging customers and fulfilling their technology needs in a fast-paced environment. Associates will build product knowledge and assist customers throughout their shopping journey.

The ideal candidate will have a High School Diploma or GED and preferably 6 months of customer service experience. A compensation of $19.50 per hour plus training pay is offered.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes and systems.
• Collaborate across teams to support a seamless customer experience.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma or GED

6 months of customer service and/or sales experience (Preferred)

Job description

T-MOBILE USA, Inc. is seeking associates in Dearborn, Michigan, to support retail operations by engaging customers and fulfilling their technology needs in a fast-paced environment. Associates will build product knowledge and assist customers throughout their shopping journey.

The ideal candidate will have a High School Diploma or GED and preferably 6 months of customer service experience. A compensation of $19.50 per hour plus training pay is offered.