Mobile Associate Store-in-Store - Retail Sales

T-Mobile; Wentzville (MO); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to engage customers and promote products in a retail environment. This role requires a high school diploma and customer service experience, with a focus on building relationships and achieving sales targets. Employees enjoy competitive pay, benefits, and opportunities for career growth.

Benefits

Medical, dental, and vision benefits

401(k) and stock plans

Paid time off and holidays

Parental leave and family benefits

Tuition assistance

Discounts on mobile services

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Use digital tools to identify customer needs and demonstrate product value.
• Build relationships with customers and provide exceptional service.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and excel at building relationships through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions to identify needs and demonstrate the value of T-Mobile products and services, including solutions that help customers understand how to self-serve via the T-Mobile app.
3. Complete training on the in-store experience, new products, processes, and system knowledge. Review results, promotions, and updates regularly to stay customer-ready. Support onboarding of customers across store locations, perform store operations, and secure assets, including carrying keys and reporting issues.
4. Be customer-obsessed: connect on a personal level, build rapport, trust, and loyalty. Proactively follow up, manage referrals, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy and balancing experience with performance goals (Required)
• Team Building: Willing to collaborate, share best practices, and serve customers effectively (Required)
• Retail Sales: Driven and confident in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety-sensitive.

Pay and Benefits

Starting hourly pay is $17.50, plus $5.00 training pay. During the first 90 days, training pay applies. Afterward, promotion to Mobile Expert includes an incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed at least $20/hour including incentives. Every employee is eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts on mobile services and internet. For details, visit www.t-mobilebenefits.com.

Career Growth and Equal Opportunity

We support growth within our 'jungle gym' of opportunities. We are an Equal Opportunity Employer, committed to diversity and inclusion. Reasonable accommodations are available for individuals with disabilities. Contact us at [e-mail] or 1-844-873-9500 for assistance.