Mobile Associate Store-in-Store - Retail Sales

T-Mobile; Wentzville (MO); On-site; Full time

Job summary

A leading company in telecommunications is seeking a Mobile Associate Store-in-Store for retail sales. This role involves engaging customers, showcasing products, and providing exceptional service in a fast-paced environment. The ideal candidate will have a high school diploma and experience in customer service or sales, with a passion for customer satisfaction and teamwork.

Benefits

Health insurance

401(k)

Paid time off

Tuition assistance

Employee discounts

Qualifications

• 6 months of customer service or sales experience, retail preferred.
• Must be at least 18 years old and legally authorized to work in the U.S.

Responsibilities

• Engage proactively with customers in a busy retail environment.
• Complete training on products and store procedures.
• Provide exceptional customer service and promote sales activities.

Skills

Customer satisfaction

Team-oriented

Sales performance

Education

High School Diploma/GED

Job description

Mobile Associate Store-in-Store - Retail Sales

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Mobile Associate Store-in-Store - Retail Sales

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive pay and benefits, including stock grants, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, are vital members of our retail team, responsible for bringing the T-Mobile brand to life within national sales partner locations. They create energy and excitement around our products and services, build relationships with customers, and excel in a high-traffic environment. They identify customer needs, educate, demonstrate, and recommend solutions to ensure customer satisfaction and meet performance targets.

Job Responsibilities

• Engage proactively with customers in a busy retail environment, using digital tools to educate and showcase T-Mobile solutions.
• Leverage self-serve tools during customer interactions, identify needs, and recommend suitable wireless solutions, including app onboarding and self-service options.
• Complete training on products, systems, and store procedures, and continuously improve skills to enhance customer experience. Support store operations, including opening and closing procedures and securing assets.
• Provide exceptional customer service by building rapport, trust, and loyalty. Follow up with customers, manage referrals, and promote sales activities, including price overrides for special offers.
• Collaborate with nearby store teams to support customer account setup, device support, and service.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred.

Knowledge, Skills, and Abilities

• Passionate about customer satisfaction and effective at balancing customer experience with performance goals.
• Team-oriented with a willingness to learn and share best practices.
• Competitive and confident in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old
• Legally authorized to work in the U.S.

Travel

Not required

Pay and Benefits

Starting at $17.50/hour plus $5.00 training pay during onboarding. After training, eligible for incentives and stock grants. Full-time employees earn about $20/hour including incentives. Benefits include health insurance, 401(k), paid time off, holidays, parental leave, tuition assistance, and discounts. For more details, visit www.t-mobilebenefits.com.

Additional Information

Our culture promotes growth and development, valuing diversity and inclusion. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.