Mobile Associate Store-in-Store - Retail Sales

T-Mobile; Chesterfield (MO); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to engage customers in a dynamic retail environment. This role focuses on building relationships, exceeding sales targets, and providing exceptional customer experiences. Candidates should have a High School Diploma and some customer service experience, with a competitive drive to succeed.

Benefits

Health insurance

401(k)

Stock plans

Paid time off

Various discounts

Qualifications

• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment.
• Leverage digital tools to educate and showcase T-Mobile solutions.
• Build rapport and trust with customers and manage sales processes.

Skills

Customer satisfaction focus

Team-oriented mindset

Competitive sales drive

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, continuously evolving with technology innovations, customer needs, and the retail experience. Mobile Associates excel at building relationships with customers through meaningful interactions, identifying needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of products and services through solution-based selling.
• Complete training on in-store experience, new products, processes, and systems; continuously update knowledge and skills to enhance customer experience.
• Build rapport and trust with customers, follow up to ensure satisfaction, and manage sales processes, including price overrides when necessary.
• Collaborate with nearby store locations to support customer onboarding and ongoing support.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer satisfaction focus and ability to connect personally with customers.
• Team-oriented mindset and willingness to learn and share best practices.
• Competitive sales drive and confidence in a fast-paced environment.

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly pay starts at $17.50 plus $5.00 training pay during the first 90 days. Post-training, eligible for incentives up to $18,000/year, with guaranteed minimum earnings of $20/hour including incentives and stock grants. Benefits include health insurance, 401(k), stock plans, paid time off, and various discounts. For more information, visit www.t-mobilebenefits.com.

We support diversity and provide accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.