Mobile Associate, Store-in-Store, Retail Sales

T-MOBILE USA, Inc.; Joliet (IL); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-MOBILE USA, Inc. is looking for Mobile Associates to enhance the customer experience and drive sales within National Sales partner locations. This role requires the ability to engage actively with customers, using digital tools to highlight the value of T-Mobile solutions.

Qualified candidates will have a High School Diploma and experience in customer service or sales. The position offers a base pay of $19.50 plus training pay, with total earnings guaranteed at $20/hour and potential incentives up to $18,000 yearly.

Qualifications

• Must have a High School Diploma or GED.
• 6 months of customer service and/or sales experience is preferred.

Responsibilities

• Engage proactively with a broad range of customers.
• Use digital tools to educate customers about T-Mobile solutions.
• Complete training to be Customer Ready at all times.
• Build rapport and trust with customers.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Sales Techniques

Product Knowledge

Relationship Building

Education

High School Diploma/GED

Customer service and/or sales experience

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self‑serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on‑board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Eligibility

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, every employee at T‑Mobile is eligible for an Annual Stock Grant.

Benefits

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental leave, family building benefits, child care subsidy, tuition assistance, college coaching, disability, and more. Eligible employees can also receive mobile service, home internet discounts, pet insurance, and access to commuter and transit programs. Learn more at www.t‑mobilebenefits.com.

Never stop growing!

As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because the shared drive to aim high drives our business and culture forward. By applying for this career opportunity, you are investing in your growth—and we applaud you. You’re unstoppable!

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.