Mobile Associate, Store-in-Store, Bilingual Preferred

T-Mobile; Waco (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will engage with customers in high-traffic environments, showcasing the brand's innovative solutions. Your ability to connect personally with customers will be key to building lasting relationships and enhancing their experience. With a competitive hourly pay and numerous growth opportunities, this position promises a rewarding career path in a vibrant, diverse workplace that values every employee's contributions. If you're passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Stock grants

Employee stock purchase plans

401(k)

Financial coaching

Comprehensive benefits

Ongoing growth opportunities

Diversity and inclusion culture

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Ability to connect personally with customers.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Build rapport and trust with customers and provide exceptional service.

Skills

Customer satisfaction focus

Team-oriented mindset

Competitive sales drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We strive to be UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in high-traffic environments, and are passionate about building customer relationships through meaningful interactions.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend solutions to deepen customer relationships and satisfaction.
3. Complete training on store experience, products, systems, and procedures; continuously improve skills to enhance customer experience.
4. Build rapport and trust with customers, provide exceptional service, and exceed expectations. Follow up with customers and manage sales processes effectively.
5. Collaborate with store leadership and teams to support the customer journey from setup to support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer satisfaction focus and ability to connect personally with customers (Required)
• Team-oriented mindset and willingness to learn and share best practices (Required)
• Competitive sales drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

• Travel: No
• DOT Regulated: No
• Hourly Pay: $17.50/hour, with incentives and promotion opportunities

We offer comprehensive benefits, ongoing growth opportunities, and a culture that values diversity and inclusion. For more information, visit www.t-mobilebenefits.com.