Mobile Associate, Store-in-Store

T-Mobile; Harker Heights (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their dynamic Retail Team. In this exciting role, you will bring the brand to life in partner locations, engaging customers and providing exceptional service. With a focus on solution selling, you'll leverage digital tools to identify customer needs and foster meaningful relationships. Enjoy a competitive hourly pay with potential incentives, comprehensive benefits, and opportunities for career growth. If you're passionate about technology and customer satisfaction, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Plans

Paid Time Off

Tuition Assistance

Parental Leave

Family Benefits

Discounts

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.
• Passionate advocate for customer satisfaction with strong communication skills.

Responsibilities

• Engage customers proactively in a high-traffic retail environment.
• Leverage digital tools to identify customer needs and recommend solutions.
• Support store operations and build rapport with customers.

Skills

Customer Engagement

Solution Selling

Customer Service

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way: excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Customer Engagement: Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Solution Selling: Leverage digital self-serve tools during customer interactions, identify needs, and recommend solutions to deepen relationships and ensure customer satisfaction.
3. Training & Store Operations: Complete training on in-store experience, new skills, products, and processes. Review results, promotions, and updates to be customer ready. Support store operations, including opening and closing procedures, and secure kiosk assets.
4. Customer Service & Sales: Be passionate, friendly, and engaging. Build rapport, trust, and loyalty. Follow up with customers, manage referrals, and perform price overrides for specific offers.
5. Relationship Building: Develop relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, able to connect and have fun with customers, balancing experience and performance goals. (Required)
• Team Building: Willing to work with peers and leaders, share best practices, and resolve issues. (Required)
• Retail Sales: Competitive and confident in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay & Benefits

Hourly Base Pay: $17.50

First 90 days training and incentive pay; promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed $20/hour including incentives. Eligible for Annual Stock Grant.

Benefits include medical, dental, vision, FSA, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

Growth & Culture

We support career growth in a dynamic environment aligned with our values. Join us and be unstoppable!

Equal Opportunity & Accommodation

T-Mobile is an Equal Opportunity Employer. We provide accommodations for individuals with disabilities. Contact: [e-mail] or 1-844-873-9500.