Mobile Associate, Store-in-Store

T-Mobile; Matthews (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Mobile Associates to join their dynamic retail team. This role is pivotal in creating an engaging customer experience within partner locations. As a Mobile Associate, you will be the face of the brand, responsible for educating customers about innovative solutions while exceeding sales targets. You'll thrive in a fast-paced environment, utilizing your customer service expertise to build lasting relationships. With competitive pay, comprehensive benefits, and opportunities for growth, this position is perfect for those passionate about technology and customer engagement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Childcare Subsidy

Discounts on Mobile Services

Qualifications

• 6 months of customer service or sales experience in retail is required.
• Passion for customer satisfaction and effective communication skills.

Responsibilities

• Engage customers in a high-traffic retail environment using digital tools.
• Provide exceptional service and build relationships with customers.

Skills

Customer Service

Sales Skills

Communication Skills

Team Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and continuously adapt to evolving technology innovations, customer needs, and the retail experience. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying their needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a high-traffic retail environment, using digital tools, effective communication, and product knowledge to educate customers and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and utilize solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, systems, and reference resources. Review personal results, current promotions, and updates to stay customer-ready. Collaborate with nearby store locations for customer onboarding. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including securing kiosk assets and reporting lost keys or assets.
4. Be customer-obsessed—passionate, friendly, engaging, able to connect personally, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with both new and existing customers. Perform price overrides for specialty offers when necessary.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)
• Customer satisfaction passion—effective at balancing customer experience and performance goals (Required)
• Team building—willingness to work with peers and store leaders, learn and share best practices (Required)
• Retail sales—competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

• Travel: No
• DOT Regulated: No
• Safety Sensitive: No
• Hourly Base Pay: $17.50

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing milestones. After training, they promote to Mobile Expert with an annual incentive target of $18,000, with actual incentives based on performance. All employees are guaranteed to earn $20/hour including incentives and are eligible for an annual stock grant.

Our benefits include medical, dental, vision, flexible spending, 401(k), stock grants, paid time off, holidays, parental leave, family building benefits, childcare subsidy, tuition assistance, disability, insurance options, and discounts on mobile services and internet. Learn more at www.t-mobilebenefits.com.

We support growth and career development, embodying our values as we help employees aim high. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.