Mobile Associate, Store-in-Store, Bilingual

T-Mobile; San Jose (CA); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in a retail setting. These associates will drive sales, provide exceptional customer experiences, and support store operations. Ideal candidates are customer-focused, team players with a passion for technology and sales.

Benefits

Medical

Dental

Vision

401(k)

Stock grants

Paid time off

Holidays

Parental leave

Tuition assistance

Discounts

Qualifications

• At least 6 months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Engage with customers using digital tools and product knowledge.
• Build rapport and trust with customers.
• Support store operations and collaborate with store teams.

Skills

Customer-focused

Team player

Sales-driven

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and product knowledge to educate customers and showcase T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including onboarding solutions and the T-Mobile app.
• Complete training on the in-store experience, new products, systems, and procedures. Review personal results, promotions, and updates regularly to stay customer-ready. Support store operations, including opening and closing procedures, and secure assets appropriately.
• Build rapport and trust with customers by being friendly, engaging, and attentive to their needs. Follow up, manage referrals, and build relationships with both new and existing customers. Perform price overrides for specialty offers when necessary.
• Collaborate with nearby store teams and leadership to support the customer experience from account setup to device support and service.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer-focused with a passion for satisfaction and a friendly demeanor.
• Team player willing to learn and share best practices.
• Driven to succeed in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $20.00/hour, with potential incentives and promotion opportunities after training.

Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and discounts. For more details, visit www.t-mobilebenefits.com.

We support career growth and diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.