Mobile Associate, Store In Store - Retail Sales

T-Mobile; Tracy (CA); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate, where you will engage customers in a dynamic retail environment. You will be responsible for showcasing T-Mobile products, providing exceptional service, and meeting sales targets. This role offers growth opportunities and a supportive culture. Starting pay is $19/hour with additional incentives and comprehensive benefits.

Benefits

Medical, dental, vision

401(k)

Stock grants

Paid time off

Holidays

Parental leave

Tuition assistance

Disability insurance

Employee discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Retail experience preferred.

Responsibilities

• Engage with customers using digital tools in a retail environment.
• Provide exceptional customer service and manage sales processes.
• Collaborate with nearby store locations for customer support.

Skills

Customer-centric attitude

Team-oriented mindset

Competitive sales drive

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with customers in a busy retail environment, using digital tools to educate and showcase T-Mobile solutions.
• Utilize digital self-serve tools during customer interactions, identify needs, and demonstrate the value of products and services through solution-based selling techniques.
• Complete training on in-store experience, new skills, products, processes, and system knowledge. Continuously improve skills to enhance customer experience and support store operations, including opening and closing procedures.
• Provide exceptional customer service by building rapport, trust, and loyalty, following up, capturing referrals, and managing sales processes.
• Collaborate with nearby store locations to support customer onboarding and support activities.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer-centric attitude with the ability to connect and have fun with customers (Required)
• Team-oriented mindset willing to learn and share best practices (Required)
• Competitive sales drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Compensation and Benefits

Starting hourly pay is $19.00 plus $5.00 training pay. During the first 90 days, on-the-job training is provided, and employees are eligible for training pay. After promotion to Mobile Expert, an annual incentive target of $18,000 is possible, with total earnings guaranteed at $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts. For more information, visit www.t-mobilebenefits.com.

Growth and Culture

We support continuous growth and career development within the company, emphasizing our values and fostering an inclusive environment. T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities at [e-mail] or call 1-844-873-9500.