Mobile Associate, Store-in-Store

T-Mobile; New Berlin (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Mobile Associate, where you'll be the face of a leading brand in a bustling retail environment. Your role will involve engaging customers, showcasing innovative solutions, and building lasting relationships. With a focus on exceptional service, you'll thrive in a fast-paced atmosphere, leveraging digital tools to enhance customer experiences. Enjoy competitive hourly pay, along with a range of benefits including health insurance, 401(k), and stock grants. This is your opportunity to grow within a company that values its employees and fosters a culture of success.

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Employee Discounts

Qualifications

• 6 months of customer service or sales experience, retail preferred.
• Must be at least 18 years old and authorized to work in the U.S.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Provide exceptional customer service and build rapport.
• Support store operations, including opening and closing procedures.

Skills

Customer Service

Communication Skills

Sales Skills

Teamwork

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are integral to the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, excel at building relationships with customers, and are passionate about educating and demonstrating solutions.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and recommend solutions to deepen relationships and ensure satisfaction.
3. Complete training on in-store experience, products, and systems; review results and updates regularly to stay customer-ready.
4. Provide exceptional customer service, build rapport, and proactively follow up to drive sales and loyalty.
5. Support store operations, including opening and closing procedures and security measures.

Education and Work Experience

• High School Diploma/GED required.
• At least 6 months of customer service or sales experience, retail preferred.

Knowledge, Skills, and Abilities

• Customer-focused with excellent communication skills.
• Team player willing to learn and share best practices.
• Competitive in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

Hourly pay starts at $17.50, with potential incentives and promotion opportunities. Benefits include health insurance, 401(k), stock grants, paid time off, and discounts. For more info, visit www.t-mobilebenefits.com.

We are an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.