Mobile Associate, Store-in-Store

T-Mobile; Brooklyn (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. This role is perfect for those who thrive in fast-paced environments and are passionate about customer engagement. You will be responsible for creating excitement around innovative solutions and ensuring customer satisfaction through meaningful interactions. With competitive pay starting at $17.50 per hour and a robust benefits package, this opportunity offers growth and development within a supportive workplace. If you are ready to make a difference and excel in a dynamic retail setting, this is the role for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• 6+ months of customer service or sales experience, preferably in retail.
• Customer-focused attitude with a competitive mindset.

Responsibilities

• Engage proactively with customers in a busy retail setting.
• Provide exceptional customer service and follow up with customers.

Skills

Customer Service

Sales Techniques

Digital Tools

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are vital members of the Retail Team, responsible for embodying the T-Mobile brand within National Sales partner locations. They focus on active customer engagement, creating energy and excitement around our products and services. They are passionate about the connected world, thrive in high-traffic environments, and excel at building relationships through meaningful interactions, identifying customer needs, and recommending solutions. Mobile Associates aim to exceed performance targets by delivering excellent sales and customer service.

Job Responsibilities

1. Engage proactively with customers in a busy retail setting, using digital tools to educate and demonstrate the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and apply solution-based selling techniques to enhance customer satisfaction and deepen relationships.
3. Complete training on store experience, products, and systems; review personal results and promotions regularly to stay customer-ready. Assist in store operations, including opening, closing, and securing assets.
4. Provide exceptional customer service by connecting on a personal level, building rapport, and exceeding expectations. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Collaborate with nearby teams to support the customer experience from account setup to device support.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer-focused attitude, balancing experience and performance goals.
• Team-oriented mindset, eager to learn and share best practices.
• Competitive and confident in a fast-paced sales environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the U.S.

Additional Details

Hourly base pay starts at $17.50, with potential incentives and promotion opportunities. All employees are guaranteed a minimum of $20/hour including incentives and are eligible for annual stock grants.

Our benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts on mobile and home internet services. For more information, visit www.t-mobilebenefits.com.

We promote growth and development, supporting your career journey within the company. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities. For assistance, contact [e-mail] or call 1-844-873-9500.