Mobile Associate, Store-in-Store, Bilingual

T-Mobile; Winterville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A dynamic retail opportunity awaits you at an innovative company, where you will engage with customers and represent a leading brand. As a Mobile Associate, you will thrive in a fast-paced environment, leveraging your customer service skills to create meaningful interactions and drive sales. With a commitment to employee growth, this role offers competitive pay, comprehensive benefits, and opportunities for advancement. Join a team that values diversity and supports your professional journey, ensuring you have the tools and resources to succeed.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Grants

Paid Time Off

Tuition Assistance

Discounts

Parental Leave

Family Support

Qualifications

• 6 months of customer service and/or sales experience required.
• Retail experience preferred.

Responsibilities

• Engage proactively with customers using digital tools.
• Provide exceptional customer service and build rapport.

Skills

Customer Service

Sales Techniques

Digital Tools Proficiency

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive compensation and benefits, including a base salary, stock grants, employee stock purchase plan, 401(k), and access to financial coaching. We are committed to supporting our employees' growth and well-being.

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, create excitement around our products, and thrive in a dynamic, high-traffic environment. They build relationships through meaningful interactions, identify customer needs, and recommend solutions to enhance customer satisfaction and meet sales targets.

Job Responsibilities

1. Engage proactively with customers, using digital tools and effective communication to educate and demonstrate T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling techniques to promote products and services.
3. Complete training on store experience, products, and systems; continuously improve skills; and support store operations including opening, closing, and security procedures.
4. Provide exceptional customer service, build rapport, and foster loyalty. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Collaborate with store leadership and teams to support the customer experience from setup to support and account management.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred.

Knowledge, Skills, and Abilities

• Customer-focused attitude with the ability to connect and have fun with customers.
• Team-oriented mindset, willing to learn and share best practices.
• Competitive drive and confidence in sales in a fast-paced environment.

Licenses and Certifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Base Pay: $16.50, with potential incentives and promotion opportunities. All employees are guaranteed at least $20/hour including incentives and are eligible for stock grants.

Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, insurance options, and discounts. For more information, visit www.t-mobilebenefits.com.

We support growth and diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.