Mobile Associate, Store-in-Store

T-Mobile; Papillion (NE); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Mobile Associate to join their dynamic Retail Team. This role involves engaging with customers in a high-traffic environment, utilizing digital tools to enhance the customer experience. The ideal candidate will thrive in a fast-paced setting, demonstrating a customer-focused attitude and a passion for sales. With a competitive starting pay and a comprehensive benefits package, this position offers an exciting opportunity to grow within a supportive team. If you enjoy connecting with people and are eager to learn, this is the perfect role for you!

Benefits

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Discounts on Mobile Services

Parental Leave

Qualifications

• 6 months of customer service or sales experience required.
• Ability to connect with customers and build rapport.

Responsibilities

• Engage with customers in a retail setting using digital tools.
• Assist with store operations and provide exceptional customer service.

Skills

Customer Service

Sales Skills

Digital Tool Proficiency

Team Collaboration

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive competitive pay and benefits, including stock grants, employee stock purchase plans, 401(k), and access to financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are key members of the Retail Team, responsible for representing the T-Mobile brand within National Sales partner locations. They engage actively with customers, create energy around our products and services, and thrive in a high-traffic environment where technology and customer needs evolve. These associates excel at building relationships, understanding customer needs, and recommending solutions to meet those needs, exceeding performance targets through sales, exceptional customer service, and quality metrics.

Job Responsibilities

• Proactively engage with customers in a high-traffic retail setting, using digital tools to educate and demonstrate the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions to identify needs and demonstrate product value, helping customers understand how to self-serve via the T-Mobile app.
• Complete training on in-store experience, products, processes, and systems, and continuously improve skills to enhance customer experience. Assist with store operations, including opening and closing procedures, securing assets, and reporting issues.
• Provide passionate, friendly, and engaging customer service, building rapport and loyalty. Follow up with customers, manage referrals, and perform price overrides when necessary.
• Build relationships with nearby teams to support the customer journey from setup to support and account management.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred.

Knowledge, Skills, and Abilities

• Customer-focused attitude with the ability to connect and have fun with customers.
• Team player willing to learn and share best practices.
• Competitive in sales and confident in a fast-paced environment.

Licenses and Certifications

• At least 18 years old
• Authorized to work in the U.S.

Travel

Not required

Compensation and Benefits

Starting hourly pay is $17.50, with incentives available during training and upon promotion. All employees are guaranteed a minimum of $20/hour including incentives, plus eligibility for annual stock grants. Benefits include medical, dental, vision, 401(k), paid time off, holidays, parental leave, family support, tuition assistance, and discounts on mobile and internet services.

Additional Information

We value diversity and are an Equal Opportunity Employer. Accommodations are available for individuals with disabilities. For inquiries, contact [e-mail].

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Telecommunications