Mobile Associate, Store-In-Store

T-Mobile; Lincoln (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking Mobile Associates to enhance customer engagement in retail settings. This role is vital for bringing the brand to life by creating excitement around products and services. Associates will thrive in a fast-paced environment, focusing on building relationships and exceeding sales targets. With a competitive base salary and a comprehensive benefits package, including stock grants and tuition assistance, this position offers a dynamic work environment that fosters growth and development. Join a team that values your contributions and empowers you to be unstoppable in your career!

Benefits

Medical, dental, vision insurance

401(k) plan

Stock grants

Paid time off

Tuition assistance

Discounts on mobile services

Parental leave

Family benefits

Qualifications

• Must have a High School Diploma or GED.
• 6 months of customer service or sales experience is required.

Responsibilities

• Engage proactively with customers using digital tools.
• Build relationships and provide exceptional customer experiences.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are a vital part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and excel at building relationships through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Engage proactively with customers: Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital tools: Use self-serve tools during interactions, identify needs, and demonstrate the value of products and services, including onboarding customers to the T-Mobile app.
3. Complete training: Learn the in-store experience, new skills, products, and processes. Review personal results, promotions, and updates to stay customer-ready. Support onboarding and perform store operations, including opening and closing procedures, and secure kiosk assets.
4. Customer obsession: Be friendly, engaging, and connect on a personal level. Build rapport, trust, and loyalty. Follow up, capture referrals, manage Be Back processes, and build relationships with customers. Perform price overrides for specific offers.
5. Build relationships: Collaborate with nearby leadership and teams to support customer account setup, device support, and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, able to balance experience and performance goals (Required)
• Team Building: Willing to learn and share best practices, serve customers, and resolve issues (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50

Within the first 90 days, associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, the target annual incentive is $18,000, with actual incentives based on performance. All employees are guaranteed a minimum of $20/hour including incentives. Every employee is eligible for an annual stock grant.

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile services and internet. Learn more at www.t-mobilebenefits.com.

We foster growth and development, offering a dynamic environment without a traditional ladder—more like a jungle gym of opportunities. By joining us, you embody our values and invest in your career. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, or other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500.