Mobile Associate, Store-in-Store, Bilingual - Hindi, Urdu, or Arabic

T-Mobile; North Brunswick Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic retail team where you can thrive in a fast-paced environment! As a Mobile Associate, you'll be the face of the brand, engaging with customers and showcasing innovative products. This role offers a competitive hourly wage, with opportunities for growth and an incentive structure that rewards your efforts. You'll receive comprehensive training and support, ensuring you have the tools to succeed. With a focus on career development and a culture that values ambition, this is your chance to make a meaningful impact in the connected world. If you're passionate about customer service and eager to excel, we want you on our team!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Childcare Subsidy

Coaching

Discounts on Mobile Services

Qualifications

• Passionate advocate for customer satisfaction with a focus on performance goals.
• Ability to collaborate and share best practices within a team.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build rapport and loyalty with customers through meaningful interactions.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Customer Service/Sales Experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and systems. Review personal results, current promotions, and updates to be Customer Ready at all times. Partner with nearby store locations for customer onboarding. Perform store operations, including opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.
4. Be customer obsessed—passionate, friendly, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty with every interaction. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specific offers.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to collaborate, learn, and share best practices (Required)
• Retail Sales: Competitive and confident in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay and Benefits

Hourly Base Pay: $20.00

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000/year, performance-based. All employees are guaranteed to earn $20/hour including incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision insurance, FSA, 401(k), stock grants, purchase plans, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, coaching, disability, insurance options, and discounts on mobile and home internet services. For more details, visit www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value shared drive and high aspirations. Applying means investing in your career while living our values. You’re unstoppable!

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, or other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500.