Mobile Associate, Store-in-Store

T-Mobile; Wentzville (MO); On-site; Full time

Job summary

Join T-Mobile as a Mobile Associate and become an integral part of our Retail Team. You'll engage customers in high-traffic locations, showcasing our products and services while exceeding performance targets. With a competitive base salary and benefits, we support your growth and development in a dynamic environment. Apply now to be part of our unstoppable team!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Parental Leave

Tuition Assistance

Qualifications

• 6 months of customer service and/or sales experience, retail environment preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Educate and showcase the value of T-Mobile solutions.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are passionate about the connected world, and excel at building relationships with customers through meaningful interactions.

Mobile Associates are skilled at identifying customer needs, educating, demonstrating, and recommending solutions. They aim to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with customers in a high-traffic retail environment using digital tools, effectively communicate, educate, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates to stay customer-ready. Partner with nearby stores for customer onboarding, perform store operations, and secure kiosk assets, reporting any issues to management.
4. Be customer-obsessed—connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, follow up, capture referrals, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred. (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals. (Required)
• Team Building: Willing to collaborate and share best practices with peers and leaders. (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive Position: No
Hourly Base Pay: $17.50

Within the first 90 days, associates receive on-the-job training and are eligible for incentive pay. After training, promotion to Mobile Expert offers an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour including incentives and are eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision insurance, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and more. For details, visit www.t-mobilebenefits.com.

We support growth and development, fostering a culture of opportunity. Apply now and be part of our unstoppable team!

T-Mobile is an Equal Opportunity Employer. We value diversity and inclusion, and we provide accommodations for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.