Mobile Associate, Store in Store Bilingual | Retail Sales

T-Mobile; Rockford (IL); On-site; Full time

Job summary

Join a leading company as a Mobile Associate where you'll bring the T-Mobile brand to life in retail environments. This role is perfect for those who thrive in fast-paced settings and are passionate about customer interactions. You'll engage with customers, identify their needs, and provide exceptional service while meeting performance targets. Enjoy competitive pay starting at $17.50 per hour, with opportunities for incentives and growth within the company.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Qualifications

• At least 6 months of customer service and/or sales experience required.

Responsibilities

• Engage with customers in a retail environment using digital tools.
• Build relationships with customers and exceed expectations.
• Maintain knowledge of promotions and store operations.

Skills

Customer Satisfaction

Teamwork

Sales Drive

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and comprehensive compensation package — this is Total Rewards. Employees have access to wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and free, year-round money coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an essential part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who generate energy and excitement around our products and services. They thrive in high-traffic environments, are obsessed with the connected world, and excel at building relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a busy retail environment, using digital tools to communicate effectively, educate, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions to identify needs and demonstrate the value of T-Mobile products and services, including guiding customers on how to self-serve via the T-Mobile app.
3. Complete training on in-store experience, new products, systems, and procedures. Maintain knowledge of current promotions and store operations, including opening and closing procedures, securing assets, and reporting issues.
4. Be customer-obsessed: connect on a personal level, build rapport and trust, and exceed customer expectations. Proactively follow up, manage referrals, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with nearby teams to support the customer experience from account setup to device support and account management.

Qualifications

Education:

• High School Diploma/GED (Required)

Work Experience:

• At least 6 months of customer service and/or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities:

• Passion for customer satisfaction and ability to connect authentically with customers (Required)
• Team-oriented mindset, willingness to learn and share best practices (Required)
• Confidence and drive to succeed in a fast-paced sales environment (Required)

Licenses and Certifications:

• Must be at least 18 years old
• Legally authorized to work in the United States

Additional Information

Hourly base pay starts at $17.50, with on-the-job training and eligibility for incentives during training. After training, promotion to Mobile Expert comes with an annual incentive target of $18,000, with actual incentives based on performance. All employees are guaranteed a minimum of $20/hour including base pay and incentives. Every employee is also eligible for an annual stock grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and voluntary insurance options. For details, visit www.t-mobilebenefits.com.

At T-Mobile, we support growth and career development. Join us and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We value diversity and inclusion and do not discriminate based on any protected characteristics. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.