Mobile Associate - Retail Sales, Bilingual

T-Mobile; Sheldon (IA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Hourly training pay

Annual Stock Grant

Incentive bonuses

Job summary

A leading telecommunications company is seeking a Mobile Associate in Sheldon, Iowa. This role focuses on delivering personalized technology solutions while engaging customers in a fast-paced environment. Candidates should possess a High School Diploma and ideally have some customer service or sales experience. The position offers competitive pay at $18 per hour plus incentives, with opportunities for training and advancement to Mobile Expert roles. Excellent customer advocacy skills and a competitive drive are essential for success.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and service benefits using digital tools.
• Complete training to build product and service knowledge.
• Engage customers and provide hands-on technology demonstrations.

Skills

Customer advocacy

Sales proficiency

Competitive drive

Effective communication

Education

High School Diploma/GED

Job description

Job Overview

Job Overview: This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required).
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required).
• Effective at balancing customer needs and performance goals. (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.