Mobile Associate, Bilingual Preferred | Retail Sales

T-MOBILE USA, Inc.; Nashville (TN); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates in Nashville, TN, to support retail operations by engaging customers and assisting with their technology needs. Responsibilities include utilizing digital tools to demonstrate services and building customer relationships. Candidates should have a High School Diploma/GED and preferably 6 months of customer service experience. The role offers hourly pay starting at $18 plus additional training pay, with the potential for benefits and career advancement opportunities.

Qualifications

• Must have strong customer service and sales skills.
• Passionate about assisting customers and providing technology solutions.
• Ability to work in a fast-paced environment with performance goals.

Responsibilities

• Assist customers with their technology and service needs.
• Engage with customers to explore their needs and demonstrate products.
• Complete training to build knowledge of products and services.

Skills

Customer service proficiency

Sales abilities

Digital tools utilization

Competitive drive

Effective communication

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions, consistently using digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience, thereby enhancing customer loyalty and supporting team initiatives.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required).
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required).
• Effective at balancing customer needs and performance goals (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel: No.

DOT Regulated

DOT Regulated Position: No. Safety Sensitive Position: No.

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Training and Career Path

Within the first 90 days at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, they may be promoted to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary by performance and full‑time status. All employees are guaranteed earnings of $20 per hour inclusive of base pay and incentives, and all employees are eligible for an Annual Stock Grant.

Benefits

Full and part‑time employees have access to the same benefits when eligible, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑term and long‑term disability coverage, and voluntary AD&D coverage, accidental coverage, life insurance, disability insurance, and long‑term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more information on benefits, please visit the T‑Mobile benefits website.

EEO Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position; we are unable to respond to non‑accommodation related requests.