Mobile Associate, Bilingual | Retail Sales

T-Mobile; West Dundee (IL); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off and holidays

Tuition assistance

Employee stock grants

Job summary

T-Mobile is looking for individuals for retail operations in West Dundee, Illinois, to engage customers and meet their technology needs. The role requires proficiency in customer service and a competitive drive to succeed in sales. Duties include utilizing digital tools for customer interactions and completing training to enhance product knowledge. With an hourly pay of $19.50 plus training pay and potential bonuses, T-Mobile provides a comprehensive benefits package including medical, dental, and stock grants. Join a company committed to inclusivity and customer satisfaction.

Qualifications

• Passionate customer advocate willing to connect with customers personally.
• Competency in balancing customer needs with performance goals.
• At least 18 years of age and legally authorized to work in the U.S.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Use digital tools to demonstrate network coverage effectively.
• Engage customers and provide hands-on technology demonstrations.
• Complete training to build knowledge of products and services.

Skills

Customer advocacy

Sales proficiency

Effective communication

Competitive drive

Education

High School Diploma/GED

6 months customer service or sales experience

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No

DOT and Safety Regulations

DOT Regulated Position: No
Safety Sensitive Position: No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an annual stock grant.

All employees at T‑Mobile have access to the same benefits when eligible. We cover all bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full‑time employees and about 2½ weeks for new part‑time employees annually - paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T‑Mobile’s benefits, visit www.t‑mobilebenefits.com.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.