Mobile Associate, Bilingual Preferred - Retail Sales

T-MOBILE USA, Inc.; San Diego (CA); On-site; USD 26,174 - 34,440; Full time

Job summary

T-Mobile USA, Inc. is seeking a customer-facing associate to assist shoppers with technology and service needs in a fast-paced retail setting.

The role emphasizes building product knowledge, demonstrating solutions, and guiding customers through their shopping journey while leveraging digital tools. It requires responsiveness, enthusiasm, and a commitment to customer satisfaction.

Qualifications

• High school diploma or GED is required.
• At least 6 months of customer service or sales experience in retail preferred.
• Must be legally authorized to work in the United States.
• Friendly, customer-focused attitude and strong communication.

Responsibilities

• Provide personalized technology and service solutions to customers.
• Demonstrate network coverage and product features using digital tools.
• Complete training to deepen knowledge of retail processes and wireless tech.
• Collaborate with store teams to ensure a seamless customer experience.
• Support additional duties as assigned by management.

Skills

Customer advocacy

Sales performance

Team collaboration

Customer needs balancing

18+ years old

Authorized to work in US

Education

High School Diploma/GED

Job description

Job Overview: This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.