Mobile Associate, Bilingual Preferred - Retail Sales

T-MOBILE USA, Inc.; Dearborn (MI); On-site; USD 22,162 - 31,564; Full time

Job summary

T-MOBILE USA, Inc. is seeking associates in Dearborn, Michigan, to support retail operations by engaging customers and fulfilling their technology needs in a fast-paced environment. Associates will build product knowledge and assist customers throughout their shopping journey.

The ideal candidate will have a High School Diploma or GED and preferably 6 months of customer service experience. A compensation of $19.50 per hour plus training pay is offered.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes and systems.
• Collaborate across teams to support a seamless customer experience.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma or GED

6 months of customer service and/or sales experience (Preferred)

Job description

Job Overview

Supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. Builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. Focuses on customer interaction, digital tool usage, and service plan recommendations to enhance customer experience and achieve organizational goals.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects assigned by business management as needed.

Education and Work Experience

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Change agility (Required).
• Communication (Required).
• Customer problem solving (Required).
• Customer service (Required).
• Engaging people (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork orientation (Required).

Other Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel Requirements

Travel Required: No.

DOT Regulated

• DOT Regulated Position: No.
• Safety Sensitive Position: No.

Compensation

Hourly base pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and eligibility for hourly training pay. After completion, promotion to Mobile Expert role and eligibility for an annualized incentive target of $18,000 per year (actual incentives vary based on performance).

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations Contact

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.