Mobile Associate - Retail Sales

T-Mobile; Federal Way (WA); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off and up to 12 paid holidays

Tuition assistance

Job summary

T-Mobile is seeking a Mobile Associate in Federal Way, Washington, to support retail operations and engage with customers in a fast-paced environment. The role involves delivering personalized technology solutions and developing product knowledge to improve customer satisfaction. Candidates are preferred to have 6 months of customer service and sales experience. Benefits include medical, dental, and vision insurance, 401(k) plan, and up to 12 paid holidays, ensuring a comprehensive employee support system.

Qualifications

• Passionate customer advocate with a desire to be authentic and engaging.
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by business management.

Education

High School Diploma or GED

6 months of customer service and/or sales experience in a retail environment

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

Education and Work Experience

• High School Diploma or GED (Required).
• Preferred: 6 months of customer service and/or sales experience in a retail environment.

Knowledge, Skills and Abilities

• Passionate customer advocate with a desire to be authentic and engaging.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, sharing ideas while serving customers and resolving issues.
• Effective at balancing customer needs and performance goals.

Additional Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

No travel required.

DOT Regulated / Safety Sensitive

DOT Regulated Position: No. Safety Sensitive Position: No.

Compensation

Hourly Base Pay: $21.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and earn hourly training pay. After training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year (actual incentives vary by performance and full‑time status). All employees are guaranteed at least $20 per hour inclusive of base pay and incentives.

Benefits

Medical, dental and vision insurance; flexible spending account; 401(k) plan; employee stock grants and purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary accident, life, disability and long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.