Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Six Corners (OR); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Annual stock grant

Guaranteed pay of $20 per hour

Job summary

T-MOBILE USA, Inc. is looking for a Retail Associate in Six Corners, Oregon. This role supports retail operations, helps customers with technology needs, and enhances their shopping experience. Responsibilities include delivering personalized solutions, utilizing digital tools, and working collaboratively with the team.

The ideal candidate must have a High School Diploma and experience in customer service. Pay starts at $19 per hour with training incentives, promoting growth opportunities into Mobile Expert roles.

Qualifications

• 6 months of experience in customer service and/or sales, preferably in a retail environment.
• Ability to engage customers and deliver tailored technology solutions.

Responsibilities

• Deliver personalized technology solutions based on customer needs.
• Utilize digital tools for enhancing customer engagement.
• Participate in training to gain knowledge of retail processes.
• Collaborate with colleagues for a seamless customer experience.
• Complete any additional duties as assigned by management.

Skills

Customer service skills

Sales experience

Digital tool usage

Effective communication

Competitive drive

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No; Safety Sensitive Position: No

Compensation

Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days mobile associates receive on‑job training and are eligible for training pay. Once completed, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Mobile associates are also eligible for an annual stock grant.

Equal Employment Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation, please email [e-mail] or call 1-844-873-9500. This contact is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.