Mobile Associate - Retail Sales

T-Mobile; Crescent City (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Tuition assistance

Childcare subsidy

Job summary

T-Mobile in Crescent City, CA is seeking motivated individuals for retail operations to engage customers and fulfill their technology needs. You'll develop product knowledge and assist throughout the shopping journey, ensuring customer satisfaction in a fast-paced environment.

Required qualifications include a High School Diploma and a passion for customer service. Employees can expect competitive hourly pay, comprehensive benefits, and opportunities to advance within the company.

Qualifications

• Passionate customer advocate with the ability to connect and have fun.
• Competitive drive and proven success in a fast-paced sales environment.
• Willingness to learn and collaborate with peers while serving customers.
• Effective at balancing customer needs with performance goals.

Responsibilities

• Develop proficiency in customer service to deliver personalized solutions.
• Utilize digital tools to enhance customer understanding and engagement.
• Complete training for knowledge of processes and wireless technology.
• Collaborate across channels for a seamless customer experience.

Skills

Customer advocacy

Sales skills

Digital tool usage

Customer engagement

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Additional Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annual incentive target of $18,000 per year.

Benefits

Full and part‑time employees have access to the same benefits when eligible, including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs.

Equal Opportunity Employer Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.