Mobile Associate: Build Tech Skills + Stock Grants

T-Mobile US Inc.; Miami Shores (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring for Mobile Associates in Florida who will be brand ambassadors, helping customers with technology solutions and educating them on plans and products. This entry-level role emphasizes learning, relationship building, and delivering excellent customer experiences.

New associates gain knowledge through training, work with teams across channels, and progress toward the Mobile Expert level while contributing to one of the industry’s leading wireless experiences.

Qualifications

• High School Diploma or GED is required (Education).
• 6 months of customer service and/or sales experience preferred (Experience).
• Knowledge/abilities include communication, problem solving, engagement, and teamwork.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Change agility

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile is hiring for Mobile Associates in Florida who will be brand ambassadors, helping customers with technology solutions and educating them on plans and products. This entry-level role emphasizes learning, relationship building, and delivering excellent customer experiences.

New associates gain knowledge through training, work with teams across channels, and progress toward the Mobile Expert level while contributing to one of the industry’s leading wireless experiences.