Mobile Associate, Bilingual, Preferred | Retail Sales

T-Mobile; Carthage (MO); On-site; USD 20,457 - 29,136; Part time

Job summary

T-Mobile in Carthage, Missouri is hiring to support retail operations. The role involves engaging customers, demonstrating technology solutions, and assisting throughout their shopping journey. Candidates should have a High School Diploma and a passion for customer service.

Success in this role means balancing customer needs with performance goals. The position offers an hourly base pay of $18.00 plus $5.00 training pay per hour. Candidates must be legally authorized to work in the United States and meet age requirements.

Qualifications

• Passionate customer advocate with a desire to connect and engage.
• Competitive drive with success in a fast-paced sales environment.
• Willingness to collaborate and provide customer resolutions.

Responsibilities

• Deliver personalized technology and service solutions.
• Utilize digital tools to enhance customer understanding.
• Complete required training for retail processes.
• Collaborate for a seamless customer experience.

Skills

Customer advocacy

Sales proficiency

Effective communication

Fast-paced environment adaptability

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.