Mobile Adoption & Change Lead - Field Training & Rollouts

Randstad Digital Americas; Washington (District of Columbia); On-site; USD 62,000 - 76,000; Part time

Job summary

Randstad is seeking a Mobile Adoption & Change Coordinator to facilitate workforce readiness and technology adoption for a nationwide enterprise mobility program with our transportation client in Washington, DC. Collaborating directly with the Digital Technology OCM team, business unit supervisors, and a dedicated technical deployment partner, you will lead the human-enablement side of the mobile rollout.

Your primary focus will be preparing frontline workers in Mechanical, Engineering, and

Qualifications

• 2-4 years of experience supporting organizational change management, end-user technology training, or workforce adoption programs.
• Proven success training or supporting frontline, non-desk, or industrial workforces (e.g., transportation, logistics, field service, or manufacturing).
• Willingness and ability to travel nationwide 25-50% to active maintenance facilities and engineering shops.
• Exceptional interpersonal, presentation, and written communication skills; comfortable presenting to small and large groups in industrial settings.
• Working knowledge of modern productivity and collaboration tools (Microsoft Office 365, SharePoint, PowerPoint, Excel); exposure to structured change methodologies (such as Prosci or Kotter frameworks) is a strong plus.

Responsibilities

• Travel nationwide (25-50%) to regional maintenance and operational facilities to conduct hands-on mobile training sessions, \"tech open houses,\" and one-on-one coaching for frontline employees.
• Create quick-reference guides, cheat sheets, FAQ documentation, and step-by-step visual tutorials to help distributed staff navigate new mobile devices and operational apps.
• Serve as the on-the-ground advocate and listening post for field personnel, capturing user friction, answering operational concerns, and reporting adoption blockers to program leadership.
• Coordinate with local site managers, shop foremen, and DT OCM leads to schedule rollout waves, align with shift schedules, and minimize downtime during device handovers.
• Gather end-user feedback, monitor initial sign-in and app usage metrics, and summarize site-level readiness reports using Excel, SharePoint, PowerPoint, or basic Power BI dashboards.
• Partner with the technical deployment specialist to refine the handover experience based on frontline feedback, ensuring smoother rollouts with each regional phase.

Job description

Randstad is seeking a Mobile Adoption & Change Coordinator to facilitate workforce readiness and technology adoption for a nationwide enterprise mobility program with our transportation client in Washington, DC. Collaborating directly with the Digital Technology OCM team, business unit supervisors, and a dedicated technical deployment partner, you will lead the human-enablement side of the mobile rollout.

Your primary focus will be preparing frontline workers in Mechanical, Engineering, and