Mobile Adoption & Change Coordinator

ZipStaff Inc.; Washington (District of Columbia); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) + 401(k) matching

Paid time off

Referral Program

Job summary

ZipStaff Inc. is seeking a Mobile Adoption & Change Coordinator to lead a nationwide enterprise mobility rollout from Washington, DC. You will train frontline Mechanical, Engineering and Transportation teams, create user guides, and track adoption metrics while partnering with deployment colleagues.

Travel 25-50% and work onsite to ensure smooth transitions to digital workflows. This role demands strong communication, hands-on coaching, and the ability to translate complex tech to non-desk

Qualifications

• 2-4 years supporting organizational change management, end-user technology training or adoption programs.
• Experience training frontline, non-desk or industrial workforces (transportation, logistics, field service or manufacturing).
• Willingness to travel nationwide 25-50%.
• Excellent presentation, facilitation and written communication skills.
• Working knowledge of Microsoft 365, SharePoint, PowerPoint and Excel; Prosci or Kotter exposure is a strong plus.

Responsibilities

• Travel nationwide (25-50%) to maintenance and operational facilities for hands-on training, tech open houses and one-on-one coaching.
• Create quick-reference guides, cheat sheets, FAQs and visual tutorials for new devices and apps.
• Act as the field advocate, capturing user friction and reporting adoption blockers to program leadership.
• Coordinate with site managers, shop foremen and OCM leads to schedule rollout waves around shift schedules.
• Gather feedback, monitor sign-in and app usage and build readiness reports in Excel, SharePoint, PowerPoint or Power BI.
• Partner with the technical deployment specialist to refine the handover experience.

Skills

Presentation skills

Facilitation

Written communication

Tools

Microsoft 365

SharePoint

PowerPoint

Excel

Prosci exposure

Job description

Job Title: Mobile Adoption & Change Coordinator

Location: Washington, DC (Onsite, 25-50% nationwide travel)

Employment Type: W2 Contract

Duration: 11 months

About the Opportunity:

ZipStaff is hiring a Mobile Adoption & Change Coordinator for our client, a major U.S. passenger rail transportation organization based in Washington, DC. You will lead the people side of a nationwide enterprise mobility rollout, preparing frontline Mechanical, Engineering and Transportation teams for digital workflows through user guides, on-site training, field feedback and adoption tracking.

What You'll Do:

• Travel nationwide (25-50%) to maintenance and operational facilities for hands-on training, tech open houses and one-on-one coaching.


• Create quick-reference guides, cheat sheets, FAQs and visual tutorials for new devices and apps.


• Act as the field advocate, capturing user friction and reporting adoption blockers to program leadership.


• Coordinate with site managers, shop foremen and OCM leads to schedule rollout waves around shift schedules.


• Gather feedback, monitor sign-in and app usage and build readiness reports in Excel, SharePoint, PowerPoint or Power BI.


• Partner with the technical deployment specialist to refine the handover experience.

Required Qualifications:

• 2-4 years supporting organizational change management, end-user technology training or adoption programs.


• Experience training frontline, non-desk or industrial workforces (transportation, logistics, field service or manufacturing).


• Willingness to travel nationwide 25-50%.


• Excellent presentation, facilitation and written communication skills.


• Working knowledge of Microsoft 365, SharePoint, PowerPoint and Excel; Prosci or Kotter exposure is a strong plus.

Benefits:

• Health Insurance.


• Dental Insurance.


• Vision Insurance.


• 401(k) + 401(k) matching.


• Paid time off.


• Referral Program.

About ZipStaff:

ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.