Digital eCommerce Analytics Specialist (Mobile) Senior

Idexcel; Washington (District of Columbia); On-site; USD 140,000 - 180,000; Full time

Job summary

Amtrak is seeking a Digital eCommerce Analytics Specialist (Mobile) Senior to lead enterprise-wide mobile device modernization and delivery strategy. You will help shape device management, enrollment models, and reporting for leadership decision-making across nationwide teams.

The role collaborates with OCM, Supplier Management, Engineering, and Digital Technology to ensure mobile solutions meet business needs, drive adoption, and scale operations while aligning with budget cycles.

Qualifications

• Experience leading an enterprise-wide mobile device modernization, transformation, or mobility program.
• Experience supporting large, distributed workforces.
• Demonstrated ability to convert manual processes into structured, repeatable digital workflows with governance.

Responsibilities

• Evaluate current processes & recommend improvements for device lifecycle management (procurement to retirement).
• Define a standardized, scalable mobile device operating model with clear ownership and decision rights.
• Initiate standardized enrollment models (zero-touch, supplier provisioning) and align policies to improve reporting and analytics.
• Forecast device demand and evaluate supplier configuration; identify cost savings and contract efficiency; build ROI models.
• Analyze mobile device management settings and processes.
• Provide enablement for scaling current operations.
• Travel nationwide to support training and device readiness.
• Assist with user readiness (device access, app and environment setup).

Skills

Mobile modernization

Distributed workforce support

Workflow automation

Communication

Tools

Tableau

Power BI

Excel

SharePoint

Jira

Confluence

Figma

Job description

Job Title: Digital eCommerce Analytics Specialist (Mobile) Senior

Duration: 12+ Months

Summary:

The OCM & Mobile Delivery Lead is responsible for reviewing and improving the enterprise-wide mobile device strategy; defining and evolving the delivery and support of mobile devices to Amtrak employees.

The role will assist with continuous improvement of mobile procurement to meet the business department requirements and timing, configuration of devices in the mobile device management application, planning for distribution to employees nationwide, and supporting employee adoption as they transition to more mobile field-technology.

This role will work closely with the DT OCM Change Management leads, Supplier Management, Engineering, Mechanical, Transportation, Facilities, Network, Enterprise Architecture, and Digital Technology teams to ensure mobile solutions meet the needs of the business.

Responsibilities

• Evaluate current processes & recommend improvements for device lifecycle management (procurement to retirement)
• Define a standardized, scalable mobile device operating model & establish clear ownership and decision rights across teams; define controls for compliance, cybersecurity, and audit readiness
• Initiate standardized enrollment models (zero-touch, supplier provisioning) and align identity, access and device compliance policies to improve reporting and analytics for leadership decision-making; maximize usage of Apple Business Manager and Microsoft Intune
• Partner with Operations, OCM and Supplier Management to forecast device demand and volume; evaluate supplier-side device configuration, enrollment, and staging options; Identify opportunities for cost savings, consolidation, and contract efficiency; Build ROI models aligned with Amtrak funding and budget cycles
• Analyze mobile device management settings and process
• Provide suggestions for improvement and enablement of bringing current operations to scale
• Travel nationwide to Mechanical and Engineering construction & maintenance locations to support training sessions and device readiness
• Assist with ensuring user readiness (mobile device access, application and environment setup)

Required Skills and Experience

• Experience leading an enterprise-wide mobile device modernization, transformation, or mobility program
• Experience supporting large, distributed workforces
• Demonstrated ability to convert manual processes into structured, repeatable, digital workflows with clear governance, ownership, and controls
• Experience developing dashboards, metrics, scorecards, and reporting routines using tools such as Tableau, Jira, Confluence, Figma, Excel, SharePoint, Power BI, or similar platforms
• Excellent written and verbal communication skills
• Familiarity with agile delivery, organizational change management, continuous improvement, and process standardization methodologies
• Certifications such as SAFe, Prosci, Kotter, PMP, and related credentials are preferred

Travel Time Expected

• Moderate to frequent to support mobile devices (25-50%)
• Occasional onsite presence for executive workshops, operational reviews, and stakeholder sessions as needed